C005259 - Support System Engineering for Service Delivery BELGIUM (contact)

Job Juncture; Henegouwen; On-site; EUR 107,000 - 120,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Job Juncture is seeking a Support System Engineer for Level 2/3 service delivery at NATO facilities in Mons, Belgium. The role requires active NATO SECRET clearance, strong Windows/Linux server and network administration, and hands-on experience with VMware, SQL Server, and Azure DevOps.

You will work on-site primarily, with some off-site tasks, supporting classified environments and participating in daily stand-ups, testing, and change management activities.

Qualifications

• Active NATO SECRET security clearance.
• Minimum 5 years of Level 2/Level 3 systems engineering and support experience in a multinational and/or military organisation.
• Strong experience in Windows Server Administration, Windows Client Administration, Active Directory Administration, Network Administration, Virtualisation, IIS Web Hosting, Linux Hosting and Administration, Ansible, Containerisation.
• Microsoft SQL Server administration, including installation, configuration, maintenance and backup policies.
• Strong understanding of TCP/IP, OSI layers, firewalls and security principles.

Responsibilities

• Provide Level 2 and Level 3 support for incidents, service requests, changes, and internal activities using the NCIA ITSM and Azure DevOps NATO Software Factory ticketing systems.
• Respond, document, categorize and resolve tickets with adherence to internal procedures.
• Work mainly onsite with occasional offsite tasks at other NATO locations; participate in daily stand-ups and workshops.
• Escalate issues to level 3 and assist in troubleshooting and testing with documented tickets.
• Offer SME support for JSSC applications to users and COIs (RFI).
• Participate in User Acceptance Testing for new software releases and support Change Requests.
• Apply patches, coordinate outages, and support software updates per approved service interruptions and audit findings.
• Contribute to NRF/ARF/Enterprise CABs for new software releases and change support.
• Maintain NATO Software Factory infrastructure, user access management, and internal activities.

Skills

Windows Server Administration

Active Directory Administration

Networking Administration

Virtualisation

Powershell scripting

Python

SQL scripting

English communication

Problem-solving

Team player

Tools

Azure DevOps

VMware

System Center

IIS Web Hosting

Linux Hosting/Administration

DNS/DHCP/WSUS

GPOs

XML/XSDS

Ansible

Job description

C005259 - Support System Engineering for Service Delivery BELGIUM (contact)

Location: Mons, Wallonia

Posted: November 04 2026

Relocation Assistance: Available

Deadline Date: Friday 13 November 2026

Requirement: Support System Engineering for Service Delivery Joint Intelligence and Reconnaissance Services Support Centre (JSSC)

Location: Mons, BELGIUM

Full Time On-Site: Yes

Time On-Site: 100%

Not to Exceed Rate: 78 EUR

Total Scope of the request (hours): 252

Required Start Date: 4 January 2027

End Contract Date: 31 December 2027

Required Security Clearance: NATO SECRET

Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:

• Current National or NATO SECRET clearance
• Nationality of one of the NATO member countries
• Current work visa for the specific location if applying for an in-country position

Any applications that do NOT meet all the above - and do not CLEARLY show these on the CV - will be deleted.

Duties & Role

The scope of the assignment will be limited to providing Level 2 and Level 3 service support according to the submitted Incidents, Service Requests, Change Requests, Task, Requests for Information or Internal activities, traceable through the NCIA ITSM and/or Azure DevOPS NATO Software Factory ticketing system. The engineer will be required to respond, document, categorize and solve all the assigned tickets according to the internal processes and procedures. The work will be executed mainly onsite, but some work might require offsite at other NATO locations. Generally, remote work cannot be performed offsite since the nature and classification of the work requires the incumbent to be present in the office with access to classified networks. Nevertheless, incidental requests will be reviewed on a case by case basis. The Engineer will participate in the daily reporting and planning activities (daily stand-ups) as well as the required participation in workshops, events and conferences related to the supported services, as requested by the Service Delivery Manager(s).

• Install, maintain, monitor and support the JSSC services (Intel- FS, ANB, Release Server, CoreGIS, HMART, CSD IPL/IWS, ICMT, AOSS, NAMIS, NABIS, REACT) mainly in support of Operations, Missions and NATO exercises.
• Provide timely response and resolution to all support tickets (incidents, service requests, changes, internal activities) following the internal processes
• Escalate issues to level 3 support team as appropriate, support in the troubleshooting and debugging of found issues (document and elevate trouble tickets from ITSM into Azure DevOps work items, as well as support in their resolution and testing)
• Offer Subject Matter Expertise for the JSSC applications to the user community and to COIs (supporting the Requests For Information)
• Get involved in User Acceptance Testing for new software releases in both organizing and test execution (supporting the Change Requests)
• Apply patches and install ISR software updates, coordinate outages (according to agreed Approved Service Interruptions, Security Audit Findings, regular software updates)
• Participate in NRF/ARF/Enterprise CABs as needed to support new software releases in the validation and verification process (support to Change Requests)
• Provide support in maintaining the NATO Software Factory infrastructure, user and rights management, software updates and internal activities
• Interface between JSSC applications and inter-operable FASes from other Business Areas
• Participates in on-call support. He/she also adheres to flexible 8 hrs/5 days a week shifts, which may be scheduled on-demand based on operational needs. This scheduling flexibility ensures that the duty activities can start earlier or later in a day, providing consistent and adaptable support in alignment with the organization's requirements.

Requirements

• The candidate must have a currently active NATO SECRET security clearance
• Experienced system engineer with proven level 2/level 3 support roles in a multinational and/or military organisation of minimum 5 years in various roles (Windows Server Administration, Windows Client Administration, Active Directory Administration, Network Administrator, Virtualization, IIS web hosting, Linux hosting, Linux Administration, Ansible, Containerization)
• Microsoft SQL Server Administration knowledge (installation, configuration, maintenance, backup policies)
• Remote server administration
• Knowledge of DNS, DHCP, WSUS, GPOs
• MS SQL scripting knowledge, data consistency and data clean- up based on consultation with the user community and development team
• Hardware and software configuration of Server hosting platforms, custom disk configurations with specific storage controllers, RAID configuration, redundancy and safety approach in all levels of designing in implementing of the solutions
• Very good virtualization skills, preferably on vmWare with System Center integration
• Good knowledge of Powershell scripting and/or Python
• xml file manipulation, xsds validation and maintenance and automation done through Powershell/scripting
• Must have excellent spoken and written English communication and presentation skills, as demonstrated by recent experience (within the past 5 years);
• Must have proficiency in the office Suite, Reporting tools;
• Must have excellent understanding and experience of network communication protocols TCP/IP, OSI layers, Firewalls and Security principles
• Must demonstrate the ability and self-motivation to work on his/her own but must also work well within groups as part of a team;
• Must demonstrate an ability and keen sense for problem-solving.
• Motivated, good communication skills, team player.
• Able to work independently with minimal supervision.
• Knowledge of NATO responsibilities and organization.

Qualifications

Essential Skills, Knowledge and Experience

• Active NATO SECRET security clearance.
• Minimum 5 years of Level 2/Level 3 systems engineering and support experience in a multinational and/or military organisation.
• Strong experience in several of the following:
  • Windows Server Administration
  • Windows Client Administration
  • Active Directory Administration
  • Network Administration
  • Virtualisation
  • IIS Web Hosting
  • Linux Hosting and Administration
  • Ansible
  • Containerisation
• Microsoft SQL Server administration, including installation, configuration, maintenance and backup policies.
• Remote server administration.
• Knowledge of DNS, DHCP, WSUS and Group Policy Objects (GPOs).
• SQL scripting, data consistency and data-cleaning experience.
• Azure DevOps experience.
• Server hardware and software configuration, storage controllers, RAID and redundancy.
• Strong virtualisation skills, preferably VMware with System Center integration.
• PowerShell scripting and/or Python.
• XML manipulation, XSD validation and scripting automation.
• Strong understanding of TCP/IP, OSI layers, firewalls and security principles.
• Excellent written and spoken English communication skills.
• Good knowledge of Microsoft Office and reporting tools.
• Ability to work independently and collaboratively within a team.

Why is This a Great Opportunity

• Work within NATO's Joint Intelligence and Reconnaissance Services Support Centre.
• Support critical systems used in NATO operations, missions and exercises.
• Gain exposure to a wide range of enterprise infrastructure and software technologies.
• Work with Windows Server, Linux, VMware, SQL Server and Azure DevOps.
• Collaborate with international technical teams and service delivery specialists.
• Develop experience supporting classified NATO systems and applications.
• Long-term contract opportunity based at SHAPE, Mons, Belgium.

Salary Type : Hourly

Salary Min : € 78

Salary Max : € 87

Currency Type : EUR