Business Navigation & Operations Manager

IKEA; Luik; Sur place; EUR 85 000 - 110 000; Plein temps

Avantages offerts par ce poste

Eco‑vouchers

End‑of‑year bonus

Pension savings

Hospitalization insurance

Staff discount 15%

Canteen

Résumé du poste

IKEA is seeking a Business Navigation & Operations Manager to guide the store management team in Belgium, Luik. You will translate national strategy into a local business plan, drive growth and profitability, and oversee P&L performance while enabling your managers to develop their skills.

You will lead by example with analytical acumen and a people-first approach, ensuring compliance and delivering strong financial results in a dynamic retail environment.

Qualifications

• Several years of leadership experience and ability to work with people.
• Experience setting and implementing action plans and budgets, and following up goals.
• Understand the profit and loss and how to affect its result through actions.
• Excellent analytical and numerical skills.

Responsabilités

• Translate the national strategy into a store business plan in collaboration with the management team to position the IKEA store as the first choice for home furnishing in the local market.
• Inspire, motivate and engage your team fully in reaching goals and generating growth and long-term profitability.
• Keep a full overview of the store's profit and loss (P&L) and understand how actions impact its lines.
• Identify solutions to make the store quicker, leaner and simpler based on performance analysis and knowledge of processes.
• Ensure effective use of staff through productivity measurements and ongoing evaluation and improvement of staff planning.
• Guarantee achievement of targets for maintenance, safety, as‑is corner and cash registers.
• Explain goals, set expectations, provide clear direction and give open and honest feedback, including for poor performance.
• Empower managers by delegating responsibility to help them grow and develop.

Connaissances

Leadership

Strategic planning

P&L management

Budgeting

Analytical skills

Team development

Change management

Description du poste

WHO YOU ARE

As a Business Navigation & Operations Manager you are part of the store management team. The management team reports directly to the store manager. You will also be the direct manager of the Business Navigation & Operations Specialists and the indirect manager of the complete Business Navigation & Operations team.

• You work closely with the other management team members to ensure that all financial and operational processes run properly, in compliance with prevailing laws and rules.
• You are also responsible for the achievement of the departmental financial targets in accordance with the IKEA principles.
• You have an interest in home furnishing and people’s everyday life at home.
• You have several years of leadership experience and enjoy working with people.
• You have experience of setting and implementing action plans and budgets, and following up goals.
• You understand the profit and loss and how to affect its result through actions.
• You have excellent analytical and numerical skills.
• You challenge your department managers and yourself to exceed customer expectations.
• You get energized by the IKEA values and they are a reflection of your own values.
• You are modest, open and honest in your collaboration with others.

YOUR RESPONSIBILITIES

• You translate the national strategy in a store business plan in collaboration with the other management team members. In this way you contribute to position the IKEA store as the first choice for home furnishing in your local market.
• You inspire, motivate and engage your team fully in reaching goals and generating growth and long-term profitability.
• You keep a full overview of the profit and loss (P&L) for the store and understand how different actions impact the lines in the P&L.
• You identify solutions and ideas to make the store quicker, leaner and simpler based on your store performance analyze and your knowledge of different working processes.
• You ensure effective use of staff through the use of productivity measurements and constantly evaluating and improving our staff planning.
• You guarantee the achievement of targets for maintenance, safety, as-is corner and cash registers.
• You explain goals, set expectations, provide clear direction and give open and honest feedback also in the case of poor performance.
• You empower your managers by delegating responsibility to help them grow and develop, according to their individual ability and experience.

OUR TEAM WITHIN IKEA

We see ourselves as influencers – we steer the IKEA business by finding the truth behind the figures. Together we secure compliance with local and international laws and reporting standards; we assure that accounting processes are efficient and that tax compliance meets business needs. We’re a diverse group of people driven by providing reliable financial data to a wide variety of stakeholders. At the end of the day, that’s one of the foundations to make IKEA even better!

At IKEA, we like to give you the space to take control of your own development and growth. We believe in entrepreneurship and initiative and want to make it easy for you. In the first few weeks/months, you will be offered a 5‑step development plan to get you started, with enough personal space to create the learning moments you need.

We offer this structure and a supportive network of colleagues who will make sure you feel comfortable in this situation and give you time to learn, make mistakes and develop.

In addition to a competitive remuneration, we offer:

• Eco‑vouchers
• End‑of‑year bonus, holiday pay and sector premiums
• An additional allowance if you come by bike
• Private leasing of an electric bike, we are happy to give you a boost
• Comprehensive hospitalization insurance
• A private accidents insurance
• Pension savings
• A leave savings plan: choose how you want your late/early hours (before 7h and as of 19h) to be paid out: a supplement on your salary or in holiday hours
• We also offer extra‑legal holidays, seniority holidays and for full‑time colleagues 6 extra days off
• A canteen where you can eat delicious food at very democratic prices
• IKEA Tack! Loyalty reward, an additional deposit into your retirement savings based on our global results and your loyalty to IKEA
• ONE IKEA Bonus: an additional bonus based on your shop's results
• IKEA Benefits at work: a portal offer you great discount for well‑known stores and brands
• IKEA staff discount 15% on all your purchases
• Team outings & staff parties, because togetherness is very important to us
• A nice extra in case of legal cohabitation/marriage/birth/retirements to celebrate these beautiful moments

YOUR RESPONSIBILITIES

• You translate the national strategy in a store business plan in collaboration with the other management team members. In this way you contribute to position the IKEA store as the first choice for home furnishing in your local market.
• You inspire, motivate and engage your team fully in reaching goals and generating growth and long‑term profitability.
• You keep a full overview of the profit and loss (P&L) for the store and understand how different actions impact the lines in the P&L.
• You identify solutions and ideas to make the store quicker, leaner and simpler based on your store performance analyze and your knowledge of different working processes.
• You ensure effective use of staff through the use of productivity measurements and constantly evaluating and improving our staff planning. (zit nu bij Lieve)
• You guarantee the achievement of targets for maintenance, safety, as‑is corner and cash registers.
• You explain goals, set expectations, provide clear direction and give open and honest feedback also in the case of poor performance.
• You empower your managers by delegating responsibility to help them grow and develop, according to their individual ability and experience.