Business Analyst – Energy & Utilities

Capco; Brussel; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Company car or green mobility budget

Net allowances

Meal vouchers

Health insurance

Mobile phone and subscription

Laptop

Job summary

Capco Belgium is seeking an experienced Business Analyst with Retail Energy expertise to strengthen our consulting team in Belgium. You will analyse complex business processes, translate challenges into practical solutions and work closely with business and IT stakeholders to drive transformation across energy value chains.

Join Capco to contribute to customer management, billing and operations improvement while collaborating in a highly analytical, hands-on environment with opportunities for

Qualifications

• At least 4 years of relevant professional experience in Business Analysis.
• Hands-on experience within Retail Energy with domain knowledge listed.
• Strong requirements gathering and translation into functional specs.
• Experience in process mapping, gap analysis and process improvement.
• Excellent stakeholder management, communication and workshop facilitation.
• Ability to collaborate with business and technical teams.
• Professional English; proficiency in French or Dutch is a plus.

Responsibilities

• Collaborate with business stakeholders to identify, analyse and document business needs and requirements.
• Analyse existing processes, identify gaps and design future-state improvements.
• Translate requirements into functional specifications, BRDs, flows and user stories.
• Facilitate workshops and interviews to align business and IT teams.
• Support design, validation and delivery of business solutions.
• Prepare analyses, presentations, reports and recommendations for projects.

Skills

Analytical thinking

Stakeholder management

Workshop facilitation

Requirements gathering

Business process mapping

Communication

English proficiency

Dutch or French basics

Education

Bachelor's degree in Business/ Economics/ IT/ Engineering

Tools

Jira

Confluence

Job description

CAPCO – THE FUTURE. NOW.

Capco is a distinctly and positively different place to work. Much more than consultants, we are passionate business and technology professionals who thrive on innovation, collaboration and making a real impact.

As a global technology and business consultancy, we combine deep industry expertise with innovative thinking to help our clients navigate complex challenges and drive meaningful transformation across Financial Services, Energy & Utilities and beyond.

At Capco, we believe that our people make the difference. We foster a collaborative, inclusive and non-hierarchical environment where your ideas matter, your contributions are recognised, and you are encouraged to take ownership of your career.

Our Culture Is Built Around Three Core Values

• Be Yourself at Work – Bring your authentic self, your unique perspectives and your ideas.
• Make a Difference – Challenge convention, embrace innovation and create meaningful impact for our clients and colleagues.
• Act with Integrity – Build trust through honesty, respect and accountability.

Whether you are looking to deepen your industry expertise, develop new skills or take the next step in your consulting career, Capco offers an environment where you can grow, contribute and succeed.

Let’s Talk About You

Are you an experienced Business Analyst with a passion for the Energy & Utilities sector? Do you enjoy analysing complex business processes, identifying opportunities for improvement and translating business challenges into practical solutions?

At Capco, we are looking for an experienced Business Analyst with Retail Energy expertise to strengthen our consulting team in Belgium.

You will have the opportunity to contribute to business and digital transformation initiatives within the energy industry, working closely with business and IT stakeholders to improve operational processes, enhance customer experiences and support organisations in an evolving energy landscape.

If you combine strong analytical thinking with hands‑on experience in Retail Energy, excellent stakeholder management skills and a proactive mindset, we would love to meet you.

Your Responsibilities Will Include

• Business Analysis & Requirements Gathering: Collaborate with business stakeholders to identify, analyse and document business needs, functional requirements and improvement opportunities.
• Process Analysis & Optimisation: Analyse existing business processes, identify gaps and inefficiencies, and contribute to designing improved future‑state processes.
• Functional Documentation: Translate business requirements into functional specifications, business requirement documents (BRDs), process flows, use cases and user stories.
• Stakeholder Collaboration: Facilitate workshops, stakeholder interviews and working sessions to ensure alignment between business teams, IT teams and project stakeholders.
• Solution Design & Validation: Support the implementation and validation of business solutions, ensuring that functional requirements are correctly understood and delivered.
• Consulting & Project Delivery: Prepare analyses, presentations, reports and recommendations while contributing to project planning, delivery and continuous improvement.

Depending on the project, you may be involved in transformation initiatives covering different aspects of the Retail Energy value chain, including customer management, billing, sales processes and market communication.

What We’re Looking For

We are looking for a proactive, analytical and collaborative professional who combines strong Business Analysis capabilities with hands‑on knowledge of the Retail Energy sector.

Must-have Qualifications

• At least 4 years of relevant professional experience in Business Analysis, preferably within business or IT transformation environments.
• Hands‑on experience within Retail Energy, with knowledge of one or more of the following areas:
• Customer Information Systems (CIS)
• Energy Billing
• Electronic Data Interchange (EDI)
• Customer Care and customer lifecycle management
• Sales processes
• Commercial & Industrial (C&I) or Mass Market products
• Strong experience in gathering and analysing business requirements and translating them into clear functional specifications.
• Experience with business process mapping, gap analysis and process improvement.
• Excellent stakeholder management, communication and workshop facilitation skills.
• Ability to collaborate effectively with both business and technical teams.
• A bachelor's degree in Business, Economics, IT, Engineering or a related field.
• Professional proficiency in English and either French or Dutch.

Nice-to-have Qualifications

• Experience in other Energy & Utilities domains, such as wholesale energy, settlements, energy trading or broader utilities operations.
• Previous experience in management consulting or a client‑facing consulting environment.
• Knowledge of Agile methodologies and tools such as Jira, Confluence or similar platforms.
• Familiarity with BPMN or other business process modelling methodologies.
• Experience supporting digital transformation, system implementation or organisational change initiatives.
• Experience preparing business cases, project documentation or strategic recommendations.

What makes you a great fit?

Beyond your professional experience, we value people who bring curiosity, initiative and a collaborative mindset.

You Are Someone Who

• Enjoys solving complex business problems and finding practical solutions.
• Can quickly understand new business environments and processes.
• Communicates confidently with stakeholders at different levels.
• Takes ownership of your work and delivers high-quality results.
• Combines analytical thinking with a hands‑on approach.
• Is motivated to continuously learn, grow and contribute to the success of clients and colleagues.

WHAT DO WE OFFER?

At Capco, we believe that great work starts with great people. That is why we are committed to creating an environment where you feel supported, valued and empowered to succeed.

Joining Capco means becoming part of an international consulting organisation that offers exciting projects, strong professional development opportunities and a collaborative culture.

You Can Expect

• An attractive remuneration package – A competitive salary reflecting your experience, complemented by benefits such as a company car or green mobility budget, net allowances, meal vouchers, health insurance, a mobile phone and subscription, and a laptop.
• Hybrid working opportunities – A flexible working environment that combines collaboration with colleagues and clients with remote working opportunities, depending on project requirements.
• Continuous learning and development – Access to individual learning tracks, training programmes, online learning platforms and knowledge-sharing opportunities with experienced consultants and industry experts.
• Career growth and opportunities – The chance to develop your expertise, take ownership of your professional development and explore opportunities within an international consulting environment.
• An inclusive and collaborative culture – A workplace where diversity of thought is encouraged, ideas are valued and you can genuinely be yourself at work.
• Meaningful client projects – The opportunity to contribute to challenging business and technology transformation initiatives and make a tangible difference for our clients.
• A healthy work‑life balance – An environment that values both professional ambition and personal well‑being.

NOW TAKE THE NEXT STEP

Are you ready to put your Business Analysis expertise to work in the Energy & Utilities sector?

Whether you are looking to deepen your industry knowledge, broaden your consulting experience or take the next step in your career, Capco offers a place where you can grow and make an impact.

Join Capco and help shape the future of Energy & Utilities transformation.

CAPCO – THE FUTURE. NOW.