Business Analyst – Cards & Digital Payments

Capco; Brussel; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Company car

Health insurance

Meal vouchers

Laptop

Mobile phone

Bonuses

Green mobility

Learning tracks

Hybrid work

Work-life balance

Flat structure

Inclusive culture

Job summary

Capco is seeking a Business Analyst – Cards & Digital Payments to help transform card payment products and digital experiences for our clients in Belgium. You will bridge business needs and technology, translating requirements into actionable user stories and collaborating with cross-functional teams in an Agile setting.

You will play a key role in analysing payment processes, identifying improvements and ensuring alignment between business objectives and technological solutions, while engaging

Qualifications

• Minimum 5 years of relevant professional experience.
• Proven experience as a Business Analyst, Product Owner, Product Manager, or similar role.
• Solid knowledge of card payment products and processes.
• Strong link between business and IT stakeholders.
• Experience in digitalisation and transformation projects.
• Experience working in an Agile environment.
• Fluency in English; working knowledge of Dutch or French.

Responsibilities

• Build and maintain relationships with stakeholders.
• Define, develop and optimise product and transformation roadmaps.
• Gather, analyse and document business and functional requirements.
• Analyse card payment products, processes and customer journeys.
• Translate requirements into functional specs, user stories and acceptance criteria.
• Contribute to digital transformation initiatives in payments.
• Collaborate with business and technical teams through product lifecycle.
• Ensure alignment of business objectives with technology solutions.

Skills

5+ years experience

BA/PO/PM background

Card payments knowledge

Belgian payments market

Liaising between business and IT

Requirements gathering

Digital transformation

Business process modelling

Agile environment

Job description

WHAT MAKES US DIFFERENT?

Capco is a distinctly and positively different place to work. Much more than consultants, we are active participants in the global financial services industry.

Our passionate business and technology professionals enjoy a unique environment where they are actively encouraged to apply intellect, innovation, experience and teamwork.

We are dedicated to fully supporting our clients as they respond to challenges and opportunities in Banking, Capital Markets, Finance, Risk & Compliance, Insurance, and Wealth & Investment Management.

Experience Capco for yourself at capco.com.

Let's Talk About You

You want to Own Your Career. You're serious about rising as far and as fast as your work and achievements can take you. And you're ready to write the next chapter of your career story: a challenging and rewarding role as a Business Analyst – Cards & Digital Payments at Capco.

You are passionate about the evolving payments landscape and enjoy bridging the gap between business needs and technology. You thrive in dynamic environments where you can contribute to innovative payment solutions, optimise business processes and make a tangible impact for clients.

Let's Get Down to Business

As a Business Analyst – Cards & Digital Payments, you will support our clients in transforming and optimising their card payment products, processes and digital customer experiences.

Working closely with business and IT stakeholders, you will translate business needs into effective functional solutions and contribute to digital transformation initiatives within the financial services industry.

You will play a key role in analysing existing payment processes, identifying improvement opportunities and ensuring the successful alignment of business objectives and technological solutions.

You Will Be Responsible For

• Building and maintaining strong collaborative relationships with internal and external stakeholders.
• Working closely with clients to define, develop and optimise their product and transformation roadmaps.
• Gathering, analysing and documenting business and functional requirements.
• Analysing and optimising card payment products, processes and customer journeys.
• Translating business requirements into functional specifications, user stories and acceptance criteria.
• Contributing to complex digital transformation initiatives within the payments ecosystem.
• Analysing existing business processes, identifying opportunities for improvement and supporting the implementation of effective solutions.
• Collaborating with business and technical teams throughout the product development and delivery lifecycle.
• Ensuring alignment between business objectives, customer expectations and technological solutions.

Show Us What You've Got

Experience & Knowledge

• Minimum 5 years of relevant professional experience.
• Proven experience as a Business Analyst, Product Owner, Product Manager, Product Expert or in a similar role.
• Solid functional knowledge of card payment products and processes, including a good understanding of the broader card payments ecosystem.
• Good understanding of the Belgian card payments market, including digital wallets, payment solutions and related products such as Edenred.
• Experience acting as the link between business and IT stakeholders, translating business needs into functional solutions.
• Experience gathering and analysing requirements and translating them into functional specifications, user stories and acceptance criteria.
• Experience contributing to digitalisation and business transformation projects.
• Strong understanding of business process analysis and process modelling.
• Experience working in an Agile environment.

Languages

• Fluency in English is required, both written and spoken.
• Good command of either Dutch or French, both written and spoken.

Soft Skills

• Strong customer-oriented mindset with a focus on delivering business value.
• Excellent analytical and critical thinking skills.
• Results-driven, proactive and solution-oriented attitude.
• Structured and organised approach to work, with strong attention to detail.
• Excellent communication and stakeholder management skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Adaptability and willingness to take ownership in a dynamic consulting environment.

Now Take the Next Step

If this sounds like you, we would love to hear from you.

What do we offer?

• An attractive remuneration package reflecting your experience, including a company car or green mobility budget, net allowances, end‑of‑year bonuses, health insurance, a mobile phone and subscription, laptop and meal vouchers.
• Organised individual learning tracks with access to leading online skills development platforms, onsite and online teachers, and our global experts.
• A hybrid (on‑site/remote) work environment.
• A shared commitment to achieving a healthy work‑life balance.
• A flat, non-hierarchical structure that enables you to work with senior partners and directly with clients.
• A diverse, inclusive and meritocratic culture where you are encouraged to #BeYourselfAtWork.

Ready to take the next step in your career? Join Capco and help shape the future of digital payments.