Bilingual Customer Support Agent (FR/NL)

Paynovate; Brussel; Hybride; EUR 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Health insurance

Meal vouchers

Public transport allowance

Résumé du poste

Paynovate is seeking a Customer Support Officer in Belgium to be the first point of contact for customers, addressing day-to-day questions about payments, invoices, terminals, or service access. You will resolve straightforward queries and triage complex cases to the right internal teams.

You will be trained and supported by the team to build knowledge of our products and payments industry, with a focus on fast, clear, and effective support in a hybrid work environment.

Qualifications

• Fluent in French and Dutch; professional English required.
• Experience in customer service is a plus, but willingness to learn is valued.
• Strong attention to detail when handling payment and transaction information.
• Customer-service mindset with clear, empathetic communication.
• Calm and solution-oriented under pressure; able to manage multiple requests.

Responsabilités

• Act as the first point of contact for Paynovate customers via phone and email/ticketing systems.
• Triage incoming requests, resolve Level 1 issues, escalate complex matters as needed.
• Provide clear, professional, customer-focused support.
• Create, update and manage support tickets using Zendesk and Jira.
• Follow up on requests to ensure timely resolution.
• Collaborate with Operations and other teams to ensure a smooth customer experience.

Connaissances

French & Dutch fluency

English communication

Customer service

Attention to detail

Empathy

Calm under pressure

Organised

Ownership

Tech interest

Zendesk / Jira

Outils

Zendesk

Jira

Description du poste

Paynovate is seeking a Customer Support Officer in Belgium to be the first point of contact for customers, addressing day-to-day questions about payments, invoices, terminals, or service access. You will resolve straightforward queries and triage complex cases to the right internal teams.

You will be trained and supported by the team to build knowledge of our products and payments industry, with a focus on fast, clear, and effective support in a hybrid work environment.