Benelux Customer Service and Logistics Manager

Loyalty Rules; Belgique; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Kellanova is seeking a Benelux Customer Service and Logistics Manager based in Belgium to lead the customer service and integration team across Belgium and the Netherlands. The role focuses on delivering exceptional service while driving operational excellence across the order-to-delivery process in a hybrid, 12-month fixed-term contract.

Reporting to the Supply Chain Director France & Benelux, you will Champion service performance, digital integration and continuous improvement, coordinating

Qualifications

• Managerial experience in Customer Service, Customer Integration or Supply Chain Operations within FMCG or another fast-paced environment.
• Strong track record of OTIF ownership, service recovery and cross-functional collaboration across order management, planning, warehousing, transport.
• Experience driving continuous improvement, digital transformation and customer integration initiatives such as EDI or OCR.
• Bachelor’s degree in supply chain, business, operations or related field; fluent English; Dutch and/or French preferred.

Responsibilities

• Lead service performance and continuous improvement of Benelux OTIF (CFR/OTA) through disciplined leadership and review cadence.
• Set direction and grow the team by translating strategy into clear priorities and standards for a dispersed team.
• Drive efficient execution by improving truck utilization, full-load/pallet performance, cube utilization and cost-to-serve.
• Accelerate integration initiatives including EDI, OCR and other digital order-to-delivery technologies.
• Foster cross-functional collaboration with planning, warehousing, transportation, customer collaboration and commercial teams.

Job description

Mars Completes Acquisition of Kellanova Learn More

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Date: Oct 27, 2026

Category: Supply Chain and Operations

Country/Region: BE

State:

Workplace: Hybrid

Title: Benelux Customer Service and Logistics Manager

Description:

Based in Belgium, the Customer Service & Integration Manager plays a pivotal leadership role within Kellanova’s France & Benelux Supply Chain organization. This is a hybrid, 12 month fixed term contract.

Reporting to the Supply Chain Director France & Benelux, this individual will lead a high-performing team across Belgium and the Netherlands, with direct responsibility for the Customer Service Lead and Customer Integration Manager. They will champion outstanding customer service performance while driving operational excellence across the order-to-delivery process.

This leader will bring together people, processes and technology to create seamless customer experiences, strengthen service performance and accelerate continuous improvement. Working closely with customers, logistics providers, commercial teams and supply chain partners, they will help shape a responsive, efficient and future-focused supply chain that supports Kellanova’s growth ambitions across the Benelux region.

A Taste of What You’ll Be Doing

• Lead Service Performance: Own and continuously improve Benelux OTIF (CFR/OTA) performance through strong operational leadership and a disciplined daily, weekly and monthly management rhythm.
• Set Direction and Grow the Team: Translate the Benelux Supply Chain strategy into clear priorities, goals and standards for a geographically dispersed team.
• Deliver Efficient, Sustainable Execution: Drive operational improvements that enhance truck utilization, full-load and full-pallet performance, cube utilization, kilograms per shipment and overall cost-to-serve.
• Accelerate Integration and Improvement: Lead customer integration initiatives including EDI, OCR and other digital order-to-delivery technologies.
• Drive Cross-Functional Collaboration: Build strong relationships across planning, warehousing, transportation, customer collaboration and commercial teams to align priorities, remove barriers and deliver shared business outcomes.

We’re Looking for Someone With

• Managerial experience in Customer Service, Customer Integration or Supply Chain Operations within FMCG or another fast-paced, process-driven environment.
• A strong track record of owning OTIF, leading service recovery and working across order management, planning, warehousing, transport and customer collaboration.
• Proven success driving continuous improvement, process optimization, digital transformation and customer integration initiatives such as EDI, OCR or related technologies.
• A bachelor’s degree in supply chain, Business, Operations or a related field, or equivalent relevant experience. Fluent English is required, while professional Dutch and/or French is strongly preferred.

Get to Know Us

We’ve always been driven to unleash the full potential of our differentiated brands and our passionate people. Our iconic, world-class brands at Kellanova include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.

Mars, Incorporated has acquired Kellanova in a transaction that brings together iconic brands, storied legacies and outstanding capabilities with a view to shape the future of snacking. You can learn more here , and our hiring teams will be happy to discuss further questions if your application advances in the hiring process.

Let’s shape the future of snacking.

Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here .