Belgium Delivery Operations Lead

Just Eat Takeaway.com; Watermaal-Bosvoorde; On-site; EUR 80,000 - 120,000; Full time

Job summary

Just Eat Takeaway.com Belgium is seeking a Delivery Operations Manager to drive network KPI and budget targets. You will analyze root causes, collaborate with central teams, and lead experiments to improve delivery performance across the Belgium market.

You will influence senior stakeholders, balance analytical rigor with pragmatic decision making, and own continuous improvement initiatives for the delivery network, including zone and city level optimizations.

Qualifications

• 3+ years experience with data and analysis tools.
• Experience & proven success in a budget-ownership role (incl. forecasting functions).
• Track record of driving operational targets, ideally in a digital-first environment.
• Willing to work outside of regular business hours on an exception basis (e.g. during a crisis).

Responsibilities

• End to end accountability for network outcomes such as on time delivery, delivery times, undelivered orders, courier rejections etc.
• Budget accountability and responsible for identifying and executing delivery network costs optimisation efforts (e.g. cost per order, onboarding cost)
• Accountability for operational configurations across courier fees, incentives, utilisation, assignment logic, cost functions, etc. for Israel.
• Implementation and administration of the desired configurations on an on-going basis (with support from central teams)
• Evaluate potential changes from multiple angles, balancing analytical assessment with a pragmatic point of view.
• Leverage analytical tools to identify network trends and insights and share recommendations to inform decisions.
• Propose and support network experiments with central analytic teams and assess outcomes.
• Ad hoc project support such as playbook documentation, new zone launches, etc.
• Identify and advocate for continuous improvement opportunities for the network, via root cause investigations.
• Collaborate with global and local stakeholders to align priorities and share best practices.
• Crisis management support as needed to support business continuity.

Skills

Data analysis

Stakeholder management

Communication

Decision making

Ownership mindset

Fast learning

Attention to detail

Education

Bachelor's Degree or equivalent in quantitative fields

Job description

Just Eat Takeaway.com Belgium is seeking a Delivery Operations Manager to drive network KPI and budget targets. You will analyze root causes, collaborate with central teams, and lead experiments to improve delivery performance across the Belgium market.

You will influence senior stakeholders, balance analytical rigor with pragmatic decision making, and own continuous improvement initiatives for the delivery network, including zone and city level optimizations.