Belgium Customs Ops Leader — Transformation & P&L

A.P. Moller - Maersk; Antwerpen; On-site; EUR 120,000 - 170,000; Full time

Job summary

Maersk is seeking an experienced Country Manager Customs Operations to lead our Belgium Customs Delivery. You will drive cross-site operations, ensure compliant, efficient clearances, and deliver high service levels while guiding leaders and frontline staff.

You will shape transformation initiatives, support global platform rollouts, and embed new ways of working to boost performance and customer experience. This role carries full P&L accountability and strategic impact across Belgium.

Qualifications

• Proven experience in customs operations or leading complex customer service and operational environments.
• Track record managing multi-site teams and driving high performance across locations.
• Strong commercial acumen, including P&L accountability, cost management, and KPIs.

Responsibilities

• Lead day-to-day customs operations in Belgium, ensuring seamless execution of customs clearance activities.
• Drive safe, compliant, and efficient customs processes while maintaining high operational standards.
• Deliver exceptional service performance by meeting and exceeding turnaround time, quality, and accuracy targets.
• Ensure full compliance with customs regulations, documentation requirements, and record retention standards.
• Oversee audits, identify non-conformities, and implement timely corrective and preventive actions.
• Lead, coach, and develop Team Leaders and frontline associates, fostering accountability and collaboration.
• Build and sustain a high-performance culture through clear objectives and robust performance management.
• Support the implementation of global technology platforms and standardized operating models.
• Drive SOP adoption and continuous improvement to enhance compliance, productivity, and service.
• Partner with Area and Global stakeholders to deliver transformation programs and capability-building initiatives.
• Own cost-to-serve performance and manage costs while maintaining service excellence.
• Monitor market developments, regulatory changes, and customer needs to adapt operational strategies.

Skills

Customs ops leadership

Multisite team leadership

Commercial acumen (P&L)

Stakeholder management

Transformation programs

People-first leadership

Operational excellence

Job description

Maersk is seeking an experienced Country Manager Customs Operations to lead our Belgium Customs Delivery. You will drive cross-site operations, ensure compliant, efficient clearances, and deliver high service levels while guiding leaders and frontline staff.

You will shape transformation initiatives, support global platform rollouts, and embed new ways of working to boost performance and customer experience. This role carries full P&L accountability and strategic impact across Belgium.