Belgium Customs Operations Leader | P&L & Transformation

Maersk; Antwerpen; On-site; EUR 180,000 - 240,000; Full time

Job summary

Maersk Belgium seeks an experienced Country Manager Customs Operations to lead our Customs Delivery organization across Belgium, driving safe, compliant and efficient customs clearances while delivering high service levels.

You will shape the transformation journey, support global technology rollouts, mentor leaders, manage multi-site teams, and ensure cost efficiency and business growth in a fast-paced environment.

Qualifications

• Proven experience in customs operations or leading complex customer service and operational environments.
• Track record of managing multi-site teams and driving high performance across locations.
• Strong commercial acumen with P&L accountability and KPI delivery.

Responsibilities

• Lead day-to-day customs operations in Belgium, ensuring seamless execution of customs clearance activities.
• Drive safe, compliant, and efficient customs processes while maintaining high operational standards.
• Deliver exceptional service performance by meeting and exceeding turnaround time, quality, and accuracy targets.
• Ensure full compliance with customs regulations, documentation requirements, and record retention standards.
• Oversee audits, identify non-conformities, and implement timely corrective and preventive actions.
• Lead, coach, and develop Team Leaders and frontline associates, fostering accountability and collaboration.
• Build a high-performance culture with clear objectives, performance management, and engagement.
• Support global technology platforms, digital tools, and standardized operating models.
• Drive SOP adoption and continuous improvement initiatives to enhance compliance and productivity.
• Partner with Area and Global stakeholders to deliver transformation programs and capability-building.

Skills

Customs operations

People leadership

P&L accountability

Stakeholder management

Transformation initiatives

Ambiguity handling

Job description

Maersk Belgium seeks an experienced Country Manager Customs Operations to lead our Customs Delivery organization across Belgium, driving safe, compliant and efficient customs clearances while delivering high service levels.

You will shape the transformation journey, support global technology rollouts, mentor leaders, manage multi-site teams, and ensure cost efficiency and business growth in a fast-paced environment.