Banking App Operations Analyst - Remote Support

Jobgether; Belgique; Remote; EUR 7,500 - 11,000; Full time

Benefits offered by this job

Remote work

Job summary

Jobgether, on behalf of a partner company, is seeking an IT Support Analyst – Application Operations in India. You will join an IT operations environment supporting critical banking applications and work to resolve incidents with sustainable, long-term solutions.

You will monitor, troubleshoot, and optimize application performance, collaborate with developers and vendors, and contribute to process improvements.

Qualifications

• Experience in IT application support or application operations.
• Understanding of ITSM processes and incident management.
• Strong analytical and problem solving abilities.
• Fluent English and German communication skills.

Responsibilities

• Analyze recurring IT incidents and implement corrective measures.
• Troubleshoot application errors with developers and vendors.
• Monitor banking applications and improve monitoring processes.
• Configure and administer banking apps and manage user access.
• Provide first- and second-level application support during incidents.
• Document investigations and maintain knowledge base.
• Support continuous service improvement initiatives across IT operations.

Skills

Analytical thinking

Troubleshooting

Communication skills

Team collaboration

Tools

Jira

Confluence

Splunk

SQL

Job description

Jobgether, on behalf of a partner company, is seeking an IT Support Analyst – Application Operations in India. You will join an IT operations environment supporting critical banking applications and work to resolve incidents with sustainable, long-term solutions.

You will monitor, troubleshoot, and optimize application performance, collaborate with developers and vendors, and contribute to process improvements.