Analyst and support application

Editx; Brussel; Sur place; EUR 42 000 - 64 000; Plein temps

Résumé du poste

Editx is seeking an Application Analyst & Support for a major client. You will join a dynamic team responsible for optimising and supporting business tools, ensuring high service quality.

The role focuses on analysing and testing new solutions, monitoring performance, handling incidents via a ticketing system, and collaborating with suppliers on interface adjustments. The position involves supporting applications, analysing and testing new solutions, monitoring systems performance and

Qualifications

• Analytical, inquisitive and solutions-oriented professional with an affinity for technology and an excellent sense of service.
• Experience in supporting applications, analyzing and testing new solutions, monitoring systems performance and contributing to their optimisation.

Responsabilités

• Participating in the testing and analysis phases of new solutions.
• Contribute to the development of reporting systems and tools.
• Managing requests and incidents via a ticketing system.
• Providing functional support to internal and external users.
• Monitoring and optimising daily processes linked to the applications.
• Analysing any anomalies and proposing appropriate solutions.
• Contributing to development of business tools with the technical teams and acting as a key contact for suppliers on interface adjustments and tests.

Description du poste

We are looking for an Application Analyst & Support for one of our customers, a major player in its sector. You will be joining a dynamic team responsible for optimising and supporting business tools.

This role is ideal for an analytical, inquisitive and solutions-oriented professional with an affinity for technology and an excellent sense of service.

Your role will involve supporting applications, analyzing and testing new solutions, monitoring systems performance and contributing to their optimisation.

Your responsibilities will include

Analysis & Testing

• Participating in the testing and analysis phases of new solutions.
• Contribute to the development of reporting systems and tools.

Support & User Assistance

• Managing requests and incidents via a ticketing system.
• Providing functional support to internal and external users.

Performance monitoring

• Monitoring and optimising daily processes linked to the applications.
• Analysing any anomalies and proposing appropriate solutions.

Improvement & Optimisation

• Contribute to the development of business tools in conjunction with the technical teams.
• Acting as a key contact for suppliers on interface adjustments and tests.