Asset Management Excellence Lead

UCB; Eigenbrakel; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

UCB is seeking an Asset Management Excellence Lead in Brussels, Belgium, to define and govern IT asset and configuration data globally within the Service Excellence team. You will drive asset lifecycle standards, CMDB accuracy, and ServiceNow integrations, collaborating with cybersecurity, compliance, procurement and external partners.

This hybrid role reports to the Head of Global IT Infrastructure and Services, with 40% office time in Brussels and strong emphasis on process maturity,

Qualifications

• Master’s degree in Information Technology or related field.
• Strong ITIL knowledge with hands-on service management process experience.
• Minimum of five years in IT asset/configuration or service management.
• Hands-on ServiceNow experience; involvement in deployments or transformations is a plus.
• Ability to lead through expertise and engagement without direct reporting authority.
• Experience with external providers and distributed teams; regulated environments and data-driven approach.
• Fluent English; other languages are a plus.

Responsibilities

• Define and govern global IT asset and configuration management using ITIL.
• Own end-to-end asset lifecycle standards from requests to decommissioning.
• Champion the CMDB accuracy and data relationships across systems.
• Translate needs into ServiceNow requirements with platform teams and partners.
• Establish policies and reporting for quality, cybersecurity, audits, and traceability.
• Define KPIs and drive improvements in maturity, automation, and data quality.
• Build relationships with UCB and external providers to enforce processes.

Skills

ITIL knowledge

ServiceNow experience

Stakeholder engagement

Regulatory compliance

Education

Master's degree in IT

Tools

ServiceNow

Job description

We are looking for an Asset Management Excellence Lead who is rigorous and collaborative to join our Service Excellence team, based in our offices in Brussels, Belgium.

About The Role

As Asset Management Excellence Lead, you will define and govern how UCB manages its information technology assets and configuration data globally. You will play a central role in transforming our operating model from traditional technology operations towards service and process management. In this newly created position, you will build asset management capabilities, strengthen inventory accuracy, support regulatory compliance and contribute to the implementation of ServiceNow.

This is an individual contributor role focused on process ownership, governance and stakeholder engagement. You will be an expert user of ServiceNow rather than a technical ServiceNow developer.

Who You’ll Work With

You will be working in a newly established Service Excellence team that brings together service management process leads.

Reporting to the Head of Global Information Technology Infrastructure and Services, you will collaborate with cybersecurity, infrastructure, architecture, compliance, procurement and other service management teams.

You will also work closely with external managed service providers and ServiceNow implementation partners. Through clear standards, communication and process discipline, you will help asset owners and suppliers maintain accurate, complete and compliant information.

What You’ll Do

• Define, establish and continuously improve global information technology asset and configuration management processes using Information Technology Infrastructure Library principles
• Own standards covering the complete asset lifecycle, including requests, procurement, deployment, maintenance, changes and secure decommissioning
• Champion the configuration management database, ensuring that asset records, ownership information, data relationships and inventories remain accurate, complete and reliable
• Translate asset management needs into clear ServiceNow requirements, working with platform teams and implementation partners on integrations, automation, controls and validation
• Establish policies, controls and reporting that support pharmaceutical quality requirements, cybersecurity regulations, audit readiness and traceability across systems and suppliers
• Define and monitor performance indicators while driving improvements in process maturity, automation, accountability, inventory accuracy and data quality
• Build productive relationships across UCB and with external providers, encouraging asset owners to follow agreed processes and maintain compliant information

Interested? For this role we’re looking for the following education, experience and skills

• Master’s degree in Information Technology or any related field
• Strong knowledge of ITIL and practical experience establishing or improving service management processes
• At least five years of relevant experience in IT asset management, configuration management or a related service management function
• Practical asset management experience using ServiceNow. Experience supporting new implementations, major transformation or organisational restructuring would be a plus
• The ability to lead through expertise, structure and engagement, driving process adoption and accountability without relying on direct reporting authority
• Experience working with external service providers, implementation partners and geographically distributed teams, including nearshore and offshore resources
• Experience working in regulated environments, combined with a rigorous and data-driven approach
• Fluent in English. Any other language would be a plus

Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!

About Us

UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe, inspired by patients and driven by science.

Why work with us?

At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

At UCB, we’ve embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless expressly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable laws.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on [e-mail]. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.