Arabic Speaking Customer Support Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group; Belgique; Sur place; EUR 20 000 - 33 000; Plein temps

Avantages offerts par ce poste

Fully Paid Training

Comprehensive Private Health Insurance

Fully Paid Relocation Package (Sofia)

Monthly performance bonus

Career advancement opportunities

Résumé du poste

Mercier Consultancy Group is seeking an Arabic Speaking Customer Support Agent to join our international team in Bulgaria. You will handle inquiries via phone, email and chat, delivering professional, empathetic support to ensure high customer satisfaction.

Previous experience in customer support is preferred. Relocation to Sofia is covered, with paid training, private health insurance, and a monthly performance bonus.

Qualifications

• Native or fluent Arabic (spoken and written) is mandatory.
• Professional proficiency in English to engage with the international team.
• Previous experience in the Customer Support Services industry is highly preferred.
• Must be willing to relocate to Sofia, Bulgaria.

Responsabilités

• Deliver world-class assistance to customers via phone, email, and live chat.
• Resolve complex inquiries with empathy and accuracy, maintaining satisfaction.
• Represent clients by upholding their brand values and service protocols.
• Maintain detailed case documentation within the CRM for seamless service continuity.
• Collaborate with cross-functional teams to resolve technical or process-related challenges.
• Meet and exceed performance indicators for individual and team targets.
• Participate in ongoing training to stay updated on industry best practices.

Connaissances

Arabic language

Customer support

Communication

Problem-solving

Description du poste

Arabic Speaking Customer Support Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in identifying top-tier talent for the most prestigious BPO and service organizations across Europe. We bridge the gap between high-caliber professionals and global industry leaders, ensuring excellence in every placement we manage.

Job Overview

We are currently sourcing exceptional candidates for an Arabic Speaking Customer Support Agent position in Bulgaria. This unique role in the Customer Support Services industry offers the perfect blend of career growth, international experience, and a vibrant lifestyle in one of Europe’s most dynamic hubs.

Key Responsibilities

• Deliver world-class assistance to customers via phone, email, and live chat within the Customer Support Services industry.
• Resolve complex inquiries with precision and empathy, maintaining high standards of customer satisfaction.
• Represent our premium clients by upholding their brand values and service excellence protocols.
• Maintain detailed case documentation within the CRM to ensure seamless service continuity.
• Collaborate with cross-functional teams to elevate and resolve technical or process-related challenges.
• Meet and exceed performance indicators tailored to individual and team targets.
• Participate in ongoing training to stay updated on industry best practices in Customer Support Services.
• Native or fluent Arabic (spoken and written) is mandatory for this role.
• Professional proficiency in English to engage with our diverse international team.
• Previous experience in the Customer Support Services industry is highly preferred.
• Strong problem-solving mindset and a dedication to service excellence.
• Must be willing to relocate to Sofia for this Arabic Speaking Customer Support Agent position in Bulgaria.
• Candidates must hold a valid EU passport or have the legal right to reside and work in Bulgaria.

What We Offer

• Competitive Monthly Salary package commensurate with experience.
• Fully Paid Training to ensure you are set up for success from day one.
• Comprehensive Private Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation) for those joining our jobs in Bulgaria.
• Monthly Performance Bonus linked to your individual success and contribution.
• Career advancement opportunities within the global Customer Support Services sector.
• And Much More...

Life in Bulgaria

Choosing to work in Bulgaria offers an unparalleled opportunity to experience a unique blend of historical richness and modern urban energy. Sofia, the capital, is a hidden gem in Europe, boasting a Mediterranean-influenced climate, affordable living costs, and a thriving social scene that makes it a top destination for those seeking international Arabic-speaking jobs.

Beyond the professional benefits, Bulgaria provides a high quality of life with diverse culinary experiences, beautiful mountain landscapes, and a welcoming expat community. Our relocation support ensures that your transition to life in Bulgaria is seamless, allowing you to focus on your new Arabic Speaking Customer Support Agent position and enjoy everything this beautiful country has to offer.