APM-Focused IT Service Delivery Lead

Mielabelo; Brussel; In loco; EUR 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Mielabelo is seeking an experienced IT Service Delivery Manager in Belgium to own the quality, performance, and improvement of IT services in a complex environment. You will coordinate between business units, internal IT teams and external vendors to ensure service levels are met and risks are managed.

The role requires extensive IT leadership, strong experience in Application Performance Management, and fluency in FR/NL/EN. It is a senior, strategic position within a large-scale organization.

Competenze

• ITIL V4 certification required.
• Minimum 15 years IT experience with leadership in service management.
• Experience managing external offshore teams and large IT organizations.
• Experience in public or semi-public sector is required.
• Domain expertise in Application Performance Management.

Mansioni

• End-to-end ownership of quality, performance and improvement of IT services.
• Act as central contact between business, IT teams and vendors.
• Ensure SLAs/OLAs are met and risks and structural deficiencies are addressed.
• Drive continuous improvement in service delivery and performance.

Conoscenze

15 years IT experience

Strategic/tactical Service Management

Public/semi-public sector experience

Application Performance Management

Multilingual: FR/NL/EN (B2)

Formazione

ITIL V4 certification

Descrizione del lavoro

Mielabelo is seeking an experienced IT Service Delivery Manager in Belgium to own the quality, performance, and improvement of IT services in a complex environment. You will coordinate between business units, internal IT teams and external vendors to ensure service levels are met and risks are managed.

The role requires extensive IT leadership, strong experience in Application Performance Management, and fluency in FR/NL/EN. It is a senior, strategic position within a large-scale organization.