AI-Driven Process Transformation Lead

Accenture Belgium; Brussel; On-site; EUR 90,000 - 120,000; Full time

Job summary

Accenture Belgium seeks a senior AX Design lead to own the future-state process transformation cycle, integrating AI agent experiences, operating model changes, and adoption planning. You will run discovery workshops, defend recommendations to senior client leadership, and manage day-to-day client relationships and issue resolution.

You will drive benchmarking, design thinking sessions, and co-creation workshops, connect operating models to processes, contribute to playbooks, and coach junior

Qualifications

• Bachelor's degree or equivalent required.
• Experience leading client sessions and presenting to senior leadership.
• Experience delivering benchmarking analyses and change-impact assessments.
• Experience using AI-assisted tools for benchmarking or facilitation.
• Experience designing future-state processes with AI.
• Deep expertise in at least one industry domain.

Responsibilities

• Lead future-state process specification, AI integration design, operating model changes, and adoption planning.
• Run client discovery workshops and stakeholder interviews; defend recommendations to senior client leadership.
• Drive benchmarking analyses and change-impact assessments.
• Facilitate design thinking sessions and co-creation workshops with cross-functional teams.
• Connect operating models to future-state processes to drive practical transformations.
• Build and maintain redesign methods and contribute to playbooks for assigned areas.
• Contribute to business development through opportunities and proposals.
• Coach junior practitioners on process redesign and AI design principles.
• Embed AI agent experiences and escalation rules into process designs.

Skills

Client discovery workshops

Stakeholder interviews

Change management

AI integration design

Operating model design

Co-authoring proposals

Executive presentation

Process redesign

Education

Bachelor's Degree or equivalent

Experience in process excellence/management consulting

AI-driven design experience

Industry-domain delivery experience

Tools

Process mining

Digital twins

AI design principles

AI-assisted tools

Job description

Accenture Belgium seeks a senior AX Design lead to own the future-state process transformation cycle, integrating AI agent experiences, operating model changes, and adoption planning. You will run discovery workshops, defend recommendations to senior client leadership, and manage day-to-day client relationships and issue resolution.

You will drive benchmarking, design thinking sessions, and co-creation workshops, connect operating models to processes, contribute to playbooks, and coach junior