AI Transformation & Process Excellence Manager

Accenture Belgium; Brussel; On-site; EUR 90,000 - 120,000; Full time

Job summary

Accenture Belgium seeks a senior AX Design lead to own the future-state process transformation cycle, integrating AI agent experiences, operating model changes, and adoption planning. You will run discovery workshops, defend recommendations to senior client leadership, and manage day-to-day client relationships and issue resolution.

You will drive benchmarking, design thinking sessions, and co-creation workshops, connect operating models to processes, contribute to playbooks, and coach junior

Qualifications

• Bachelor's degree or equivalent required.
• Experience leading client sessions and presenting to senior leadership.
• Experience delivering benchmarking analyses and change-impact assessments.
• Experience using AI-assisted tools for benchmarking or facilitation.
• Experience designing future-state processes with AI.
• Deep expertise in at least one industry domain.

Responsibilities

• Lead future-state process specification, AI integration design, operating model changes, and adoption planning.
• Run client discovery workshops and stakeholder interviews; defend recommendations to senior client leadership.
• Drive benchmarking analyses and change-impact assessments.
• Facilitate design thinking sessions and co-creation workshops with cross-functional teams.
• Connect operating models to future-state processes to drive practical transformations.
• Build and maintain redesign methods and contribute to playbooks for assigned areas.
• Contribute to business development through opportunities and proposals.
• Coach junior practitioners on process redesign and AI design principles.
• Embed AI agent experiences and escalation rules into process designs.

Skills

Client discovery workshops

Stakeholder interviews

Change management

AI integration design

Operating model design

Co-authoring proposals

Executive presentation

Process redesign

Education

Bachelor's Degree or equivalent

Experience in process excellence/management consulting

AI-driven design experience

Industry-domain delivery experience

Tools

Process mining

Digital twins

AI design principles

AI-assisted tools

Job description

You own the full process transformation design cycle for your industry or function — from assessing how market forces, regulatory shifts, and technology changes are reshaping the landscape, through specifying the future-state process, to defining how people will adopt new ways of working. You're the domain authority on your team: clients and colleagues come to you because of what you know about how this industry or function actually works. You combine business expertise, technical literacy and AI process to drive transfromation.

You are AX designing at the intersection of human, agent, and process as part of the transformation work. When you design a future-state process, you naturally consider how AI agent experiences should be shaped to serve both the business outcome and the people working alongside those agents.

THE WORK

• Lead future-state process specification, AI integration design, operating model changes, and adoption planning for your assigned industry or functional area.
• Run client discovery workshops and stakeholder interviews; present and defend recommendations to senior client leadership; manage day-to-day client relationships and issue resolution.
• Drive benchmarking analysis and change-impact assessments grounded in deep knowledge of how your industry or function operates.
• Facilitate design thinking sessions and co-creation workshops with cross-functional client teams.
• Connect operating model to future-state processes to drive transformation approaches that are practical and credible.
• Build and maintain documented redesign methods and playbook contributions for your assigned functional process areas.
• Contribute to business development by qualifying opportunities and co-authoring proposals.
• Coach junior practitioners on process redesign methods, domain-specific trend assessment, and operating model design.
• Embed AX Design principles into process specifications — defining how AI agent experiences should be shaped within each process step in your domain, including agent autonomy levels, escalation triggers, and the quality of human-agent handoffs.

EDUCATION

• Bachelor's Degree or equivalent
• Experience in process excellence, process redesign, or management consulting
• Demonstrated ability to lead client discovery workshops and present recommendations to senior leadership
• Proven track record building benchmarking analyses and change-impact assessments
• Experience using AI-assisted tools for benchmarking, analytics, or workshop facilitation
• Experience designing future-state processes with AI to reinvent the way the work is done (e.g. operating model changes, adoption approaches, etc.)
• Integrating AI and automating business process design
• Deep expertise scoping and delivering project work in at least one industry domain (e.g., Banking/Capital Markets, Insurance, Software and Platforms, Communications and Media, High Tech, Health, Public Service, Life Sciences, Consumer Goods Retail and Travel, Industrial, Energy, Utilities or Chemical and Natural Resources)
• Applied knowledge of AI Design principles — specifying AI agent experiences within process designs, including autonomy levels, escalation triggers, and human-agent handoff quality

Preferred Qualification

• Understands AI strategy, ecosystem choices and how AI can transform business processes
• Demonstrated ability to lead client discovery workshops and present recommendations to senior leadership
• Proven track record using AI enabled industry benchmarking analyses and change-impact assessments
• Familiarity with process mining or digital twin approaches for process validation
• Experience contributing to business development, proposals, or RFP responses
• Helps define how teams work differently because of AI and Leads teams of junior practioners on effective use of AI use and AI design principles
• Strong executive communication skills; ability to present complex process and technology design decisions in business terms to senior leadership
• Experience contributing to business development, proposals, or RFP responses
• Applied knowledge of AI Design principles — specifying AI agent experiences within process designs, including autonomy levels, escalation triggers, and human-agent handoff quality