AI Transformation & Process Excellence Manager

3700 Accenture N.V. Company; Herentals; Hybride; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Accenture is seeking a leader to own the design of AI-enabled future-state processes across industries. You will drive AI integration, operating model changes, and adoption strategies while running discovery sessions with clients and guiding cross-functional teams to practical, credible transformations.

You will broker benchmarks, assess change impacts, and contribute to business development through proposals and thought leadership in AI design principles.

Qualifications

• Bachelor's Degree or equivalent in a related field.
• Experience in process excellence, redesign, or management consulting.
• Proven ability to lead client discovery workshops and present to senior leadership.
• Experience designing AI-enabled future-state processes (operating models, adoption).
• Knowledge of AI design principles and human–AI handoff quality.

Responsabilités

• Embed AI into future-state design for clients and team workflows.
• Lead future-state process specification, AI integration design, and operating model changes.
• Run client discovery workshops and present recommendations to senior leadership.
• Manage day-to-day client relationships and issue resolution.
• Conduct benchmarking analyses and change-impact assessments.
• Facilitate design thinking sessions and co-creation workshops.
• Align operating models with future-state processes and document redesign methods.

Connaissances

AI process design

Future-state design

Client discovery workshops

Stakeholder management

Change management

Formation

Bachelor's Degree or equivalent

Process excellence / management consulting

Experience leading client workshops

AI design principles

Outils

Process mining

Digital twin

AI tooling

Workshop facilitation tools

Description du poste

You own the full process transformation design cycle for your industry or function - from assessing how market forces, regulatory shifts, and technology changes are reshaping the landscape, through specifying the future-state process, to defining how people will adopt new ways of working. You're the domain authority on your team: clients and colleagues come to you because of what you know about how this industry or function actually works. You combine business expertise, technical literacy and AI process to drive transformation. You are AX designing at the intersection of human, agent, and process as part of the transformation work. When you design a future-state process, you naturally consider how AI agent experiences should be shaped to serve both the business outcome and the people working alongside those agents.

THE WORK

Embed AI into future state design for clients as well as in ways of working for your team using the appropriate AI tools and creating agents strategically to aid in deliverable creation. Lead future-state process specification, AI integration design, operating model changes, and adoption planning for your assigned industry or functional area. Run client discovery workshops and stakeholder interviews; present and defend recommendations to senior client leadership; manage day-to-day client relationships and issue resolution. Drive benchmarking analysis and change-impact assessments grounded in deep knowledge of how your industry or function operates. Facilitate design thinking sessions and co-creation workshops with cross-functional client teams. Connect operating model to future-state processes to drive transformation approaches that are practical and credible. Build and maintain documented redesign methods and playbook contributions for your assigned functional process areas. Contribute to business development by qualifying opportunities and co-authoring proposals. Coach junior practitioners on process redesign methods, domain-specific trend assessment, and operating model design. Embed AX Design principles into process specifications - defining how AI agent experiences should be shaped within each process step in your domain, including agent autonomy levels, escalation triggers, and the quality of human-agent handoffs.

EDUCATION

• Bachelor's Degree or equivalent
• Experience in process excellence, process redesign, or management consulting
• Demonstrated ability to lead client discovery workshops and present recommendations to senior leadership
• Proven track record building benchmarking analyses and change-impact assessments
• Experience using AI-assisted tools for benchmarking, analytics, or workshop facilitation
• Experience designing future-state processes with AI to reinvent the way the work is done (e.g. operating model changes, adoption approaches, etc.)
• Integrating AI and automating business process design
• Deep expertise scoping and delivering project work in at least one industry domain (e.g., Banking/Capital Markets, Insurance, Software and Platforms, Communications and Media, High Tech, Health, Public Service, Life Sciences, Consumer Goods Retail and Travel, Industrial, Energy, Utilities or Chemical and Natural Resources)
• Applied knowledge of AI Design principles - specifying AI agent experiences within process designs, including autonomy levels, escalation triggers, and human-agent handoff quality

PREFERRED QUALIFICATION

• Understands AI strategy, ecosystem choices and how AI can transform business processes
• Demonstrated ability to lead client discovery workshops and present recommendations to senior leadership
• Proven track record using AI enabled industry benchmarking analyses and change-impact assessments
• Familiarity with process mining or digital twin approaches for process validation
• Experience contributing to business development, proposals, or RFP responses
• Helps define how teams work differently because of AI and Leads teams of junior practioners on effective use of AI use and AI design principles
• Strong executive communication skills; ability to present complex process and technology design decisions in business terms to senior leadership
• Experience contributing to business development, proposals, or RFP responses
• Applied knowledge of AI Design principles - specifying AI agent experiences within process designs, including autonomy levels, escalation triggers, and human-agent handoff quality

ABOUT ACCENTURE

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you'll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that's why we offer support any way we can-when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. World. Explore your next step at Accenture