AI-First Customer Support Representative

Jobtailor; Antwerpen; Sur place; EUR 42 000 - 56 000; Plein temps

Résumé du poste

Jobtailor in Antwerp, Belgium, seeks a customer-focused support professional to deliver world-class assistance via Zendesk and to understand customer contexts.

You will investigate bugs, coordinate with product and engineering teams, and push automation to reduce repetitive work while continuously learning about Oper's products and AI-enabled tools.

Qualifications

• 2–4 years in a customer-facing support role in SaaS/fintech/B2B software.
• Solid understanding of how software works and debugging customer problems.
• Analytical mindset with attention to detail.
• Excellent communication and relationship-building skills.
• Fluent in English; Dutch/French/German a plus.
• Solution-oriented and independent; proactive.
• Agile mindset; comfortable with Zendesk or similar tools.
• Willingness to learn, experiment, and grow.

Responsabilités

• Provide world-class support via Zendesk, replying to customer questions and explaining platform use.
• Understand customer context and help them with questions and problems they face.
• Investigate bugs reported by customers and coordinate with product/engineering to resolve.
• Automate repetitive tasks and identify automation opportunities.
• Create macros and workflow improvements to reduce queue volume.
• Monitor, document, and report on support activities to guide next automations.
• Continuously learn about Oper's products, features, and updates.
• Leverage modern AI tooling to push the AI-native support function forward.

Connaissances

Customer support

Technical troubleshooting

Analytical thinking

Communication

English fluency

Additional languages

Agile mindset

AI tooling

Outils

Zendesk

Description du poste

Responsibilities

• Provide world‑class support via Zendesk, replying to customer questions, and explaining how to get the most out of the platform
• Make an impact by understanding the context in which each customer operates and supporting them with the questions and problems they face
• Investigate bugs and defects reported by customers using technical problem‑solving skills, aligning with the product and engineering teams to get them resolved quickly while keeping customers informed
• Automate as much as possible: treat manual, repetitive support work as a problem to engineer away
• Continuously identify recurring tasks and issues, then build automations, macros, and workflow improvements so they stop landing in the queue
• Monitor, document, and report on support activities, using what you learn to prioritise what to automate next
• Continuously learn about Oper's products, newest features, and updates, and use that knowledge to support our users
• Use modern AI tooling as a real lever, not a curiosity; help us push the bar on what an AI‑native support function looks like

Requirements

• 2–4 years in a customer‑facing support role, ideally in a SaaS, fintech, or B2B software context
• Technical aptitude: a solid understanding of how software works, comfortable debugging customer‑reported problems and carrying out more technical configuration‑management tasks
• Analytical mind: a love for problem structuring and solution crafting using your analytical skillset, with strong attention to detail
• Stellar communication: excellent communication and relationship‑building skills
• Fluency in English; additional languages (e.g. Dutch, French, or German) are a plus
• Solution‑oriented: you work independently and proactively bring solutions
• Agile attitude: an action‑oriented mindset and a knack for getting things done, comfortable with the tooling (Zendesk or similar)
• Ambition to learn, experiment, and grow while staying humble and open‑minded