Account Manager (Print)

HH Global Group; Antwerpen; Hybride; EUR 42 000 - 64 000; Plein temps

Résumé du poste

HH Global Group in Belgium is seeking a Client Engagement Specialist to manage and deliver solutions for clients across several spend areas, including 2D/3D Print and POSM. You will work closely with internal teams and local partners, attending client sites in Rotterdam once or twice weekly.

The role is initially a fixed term contract with a view to permanent employment and requires strong client service, communication, and project management skills in a hybrid setting.

Qualifications

• Experience in client site management and relationship building.
• Experience with 2D/3D Print, POSM and Promotional Merchandise spend areas.
• Commercial bias with ability to manage multiple projects.
• Project management mindset with sales/business development focus.
• Troubleshooting and preventative measures.
• Excellent communication; presentation skills; ability to influence stakeholders.
• Advanced Dutch and English language skills required.
• Willing to attend client office in Rotterdam weekly.

Responsabilités

• Take briefs from the client, manage projects from start to finish.
• Provide technical input and brief suppliers, ensure high customer service.
• Monitor projects and collaborate across teams to use full-service offering.
• Deliver contractual requirements, prepare presentations and manage accounts.
• Agree and manage budgets and P&Ls to maximize profit.
• Deliver services meeting SLAs while complying with policies.

Connaissances

Client relations

Project management

Budgeting

Stakeholder comms

Time management

Vendor coordination

Dutch (NL)

English

Description du poste

Join the global leader in responsible marketing activation services. At HH Global, we help the world’s most recognized brands turn their growth ideas into measurable impact through responsible marketing activation.

We are a global marketing activation partner that connects brands to their customers and delivers sustainable marketing execution at scale.

With over 4,000 colleagues across more than 55 countries, you’ll join a diverse, high-performing community, empowered to deliver sustainable, innovative solutions for our clients.

Purpose of the job

Our client Engagement Teams are responsible for managing and delivering solutions for our clients through close work with internal teams and local partners.

You’ll need experience of working with clients and delivering ongoing solutions to resolve their challenges - taking ownership of various relationships and developing them further. The areas of spend under management with this FMCG client are 2D / 3D Print, Point of Sale Materials (POSM) and Promotional Merchandise.

This role operates on a blended / hybrid basis but you must be able to attend the client site in Rotterdam once or twice per week. The position is initially a fixed term contract with a view to permanent employment.

Key Responsibilities

• Take briefs from the client including full specification details and deadline dates and manage project delivery from start to finish, suggesting alternative options and innovation where possible - own the process
• Provide technical input and advice on projects as required, briefing suppliers on precise client requirements and delivering exceptional levels of customer service
• Monitor projects to ensure they are delivered to specification and on time while implementing new methods and procedures as required - collaborate across multiple teams and utilize HH Global’s full-service offering
• Deliver contractual requirements, prepare presentations and complete necessary account administration and reporting while keeping accurate records
• Agree and manage budgets and P+Ls, ensuring profit is maximized through analysis of performance
• Deliver services to meet and exceed contracted SLAs while ensuring compliance with Regulatory and Company policies

Knowledge, skills + experience

• Client service management experience, including time spent working on client site(s), developing and maintaining client relationships across multiple vendors against agreed SLAs + KPIs
• Experience in any combination of 2D / 3D Print, Temporary + Permanent POSM categories and Promotional Merchandise
• Commercial bias / understanding and the ability to manage multiple projects simultaneously through time management + prioritization skills
• Project Management mindset - process driven with a focus on sales and business development
• Experience in troubleshooting unexpected project issues and implementing preventative measures
• Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority
• Advanced Dutch and English language skills are required
• Must be willing and able to attend client office in Rotterdam weekly and as required

You belong in our global community

Belonging is at the heart of HH Global. We don’t just talk about inclusion; our teams recognize it as a fundamental part of our culture. Join the global leader in responsible marketing activation services and bring your authentic self to a team that values you for who you are.

We welcome job applications from all suitably qualified candidates and will make reasonable adjustments to our recruitment process to accommodate you.