Account associate

Monizze; Brussel Hoofdstad; Hybrid; EUR 35,000 - 55,000; Full time

Benefits offered by this job

30 days off per year

Mobility budget

Homeworking flexibility with remote-工作

Work from abroad up to 4 weeks a year

Annual company trip

Hospitalization insurance

Internal mobility opportunities

Flexible working

Job summary

Monizze is expanding its Account Management team and seeks an Account Associate to manage a mid-sized customer portfolio from our Brussels offices. You will retain, upsell, and align solutions like Social Vouchers and RewardFlex with client needs, while growing revenue and ensuring client satisfaction.

You will work remotely part of the time, with a flexible homeworking policy and a mobility budget. You report to the Head of Account Management and contribute to a collaborative, innovative team

Qualifications

• 1 to 3 years of experience in B2B sales or account management.
• Proactive, autonomous and results-driven with strong organizational skills.
• Fluent in Dutch, French, and English with excellent communication abilities.

Responsibilities

• Manage and grow your customer portfolio and be the primary contact for clients.
• Build and maintain relationships, understand challenges, and provide solutions.
• Identify cross-sell and up-sell opportunities to drive revenue and reduce churn.
• Develop and execute a commercial action plan for target customers.
• Contact customers, follow up, and monitor market trends to engage candidates.
• Present products in a consultative way and negotiate offers aligned with strategy.
• Close deals and enable new products through collaboration with internal teams.
• Maintain up-to-date CRM data and report results; contribute to engagement processes.

Skills

B2B sales

Account management

Outbound calling

Relationship building

Negotiation

Communication

Team collaboration

Autonomy

Tools

CRM tools

Job description

About Monizze

Monizze is on a mission to help employers support the well-being and engagement of their people.

From our roots in electronic meal, eco, and gift vouchers, we’ve evolved into a comprehensive Reward Management System, offering smart, flexible, and human-centered salary solutions.

With RewardFlex, our platform that lets employees shape their own benefits package with total freedom, combined with our Social Vouchers offering, we bring a new kind of value to thousands of workers across Belgium.

We are looking for an Account Associate with a strong commercial drive to join our Account management team.

Your mission is twofold: You develop and retain a portfolio of mid-sized customers through an internal sales approach. At the same time you help your portfolio discover and adopt our solutions: Social Vouchers (meal, eco, gift) but with an emphasis on our RewardFlex platform. A big focus will be on selling our Reward Flex solutions to a bigger shared portfolio of customers.

You manage your portfolio remotely, build strong relationships, drive customer satisfaction, and maximize revenue opportunities. Reporting to the Head of Account Management, you play a crucial role in the overall success of the employer business unit.

This position is based at our offices and does not involve client visits or travel.

Your advantages first

• Your purchasing power is optimized – the motto is true for clients & employees
• 30 days off per year: 20 legal holidays + 6 ADV/RTT + 4 Monidayzz
• A mobility budget
• Homeworking flexibility with days of remote work and a monthly allowance to make it comfy
• Work from abroad up to 4 weeks a year (after 6 months @ Monizze)
• Belgian roots, mindset & attitude: a cool and informal atmosphere – one of the best things since waffles
• Disrupting and innovative: we digitalized the market and keep pushing innovation in every aspect
• Your growth is our growth: unlimited learning opportunities (languages, personal growth, hard skills,...)
• Your health and your family's health is covered by our hospitalization insurance
• Internal mobility is regularly an option for anyone looking to evolve or change jobs or departments
• Homeworking opportunities and overall flexibility
• A yearly trip with all your colleagues to celebrate our achievements
• We do much more for our employees, but we needed space to describe the job! We'd love to tell you about it though, so ask us!

(Junior Account Manager / Junior Customer Success Manager / Customer Success Associate / Account Associate)

Key responsibilities

• Manage and grow your customer portfolio
• Be the primary point of contact for your portfolio, advocating on behalf of your customers and making sure their needs are met.
• Build and maintain strong relationships, understand their business challenges and provide effective solutions that drive growth.
• Use every customer contact as an opportunity to up and cross-sell all our solutions and to limit churn.
• Propose new solutions to increase customer satisfaction and value, and evaluate and report on customer satisfaction.
• Identify and sell new solutions
• Prepare and follow up on your commercial action plan: identify relevant customers for the product in your target segment.
• Call customers, follow up and keep a pulse on market trends to engage with potential candidates.
• Present our products and solutions in a consultative way, adapted to each client’s needs, and negotiate offers aligned with the commercial strategy.
• Close deals and enable new products.
• Understand your customers’ business
• Gain a deep understanding of your customers’ business needs, industry trends and challenges.
• Educate them about relevant product features and connect them with the right internal resources to address their needs.
• Network and represent Monizze
• Represent Monizze at relevant events and networking activities to build strong relationships within your target sector.
• Work with the team and keep your data sharp
• Keep the CRM always up to date with relevant data and contact info, and report on your results.
• Assist in developing customer engagement processes and tools that ensure smooth interactions with Monizze.
• Work closely with management and team leaders, including the Sales team, to develop strategies that support the growth of the Account management team and the platform.

What You’ll Bring

• 1 to 3 years of experience in B2B sales or account management.
• You love talking to people and turning opportunities into results: you are autonomous, results-driven and well-organized.
• Daily outbound calling your customers is why you wake up in the morning!
• Strong customer focus and the ability to empathize with customers' challenges, providing competent and compassionate solutions.
• Excellent communication and listening skills; you enjoy negotiating and finding solutions that work for everyone.
• Comfortable with CRM tools and reporting.
• Curious, not afraid to ask questions or dig deeper, and open to feedback and eager to learn.
• Excellent problem-solving skills, with the ability to think dynamically in fast-paced situations.
• Comfortable working in a rapidly growing company and adaptable to change.
• Quick to build relationships and collaborate effectively with internal teams; a team player with an innovative, flexible and service-oriented mindset.
• Calm under pressure, with strong attention to detail and excellent organizational skills.
• Fluent in Dutch, French, and English, with excellent oral and written communication skills.