Account Manager

Root; Oost-Vlaanderen; Vor Ort; EUR 80.000 - 120.000; Vollzeit

Benefits dieser Stelle

Top-tier tech pay and equity

Flexibility in working hours

Zero corporate BS

Open and informal atmosphere

Zusammenfassung

Root in Belgium is seeking an Account Manager to nurture existing clients and maximize value from our security platform. You'll own relationships, coordinate with sales, CS and product to drive adoption and renewals.

The role requires medior/senior experience with CRM, upselling, client retention, and a self-starting, tech-savvy mindset. Fluent English is essential, and you’ll thrive in a fast-paced, transparent environment with flexible hours and equity.

Qualifikationen

• Medior or senior level with proven CRM and upselling experience.
• Strong client-retention mindset and ability to grow accounts.
• Tech-savvy self-starter with fluent English.

Aufgaben

• Manage and expand relationships with existing clients, focusing on upselling and maximizing customer satisfaction.
• Execute growth initiatives aimed at expanding customer usage and value realization.
• Identify opportunities for upselling additional features and services to existing customers.
• Maintain and manage customer records in our CRM system.
• Work at the intersection of sales, customer success, and product to gather and relay customer feedback for product optimization.

Kenntnisse

CRM experience

Upselling strategies

Client retention

Account growth

Tech-savvy

Self-starter

Jobbeschreibung

We're making security suck less for developers.

Security tools haven't kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest.

We're taking on legacy security tools teams have been stuck with, and we're winning. If you want to help us take market share and build products developers actually enjoy using, you're in the right place.

Founded in 2022 by third-time founders, Aikido has $85M in the bank and a long runway ahead. We're building toward self-securing software. Join an all-star team. Take real ownership. Push boundaries. Build things that matter.

We're looking for an Account Manager who is eager to help our clients get the most out of Aikido Security. Your role will be central in managing and nurturing relationships with our existing clients, ensuring they not only stick around but also find increasing value in our product.

• Manage and expand relationships with existing clients, focusing on upselling and maximizing customer satisfaction.
• Execute growth initiatives aimed at expanding customer usage and value realization.
• Identify opportunities for upselling additional features and services to existing customers.
• Maintain and manage customer records in our CRM system.
• Work at the intersection of sales, customer success, and product to gather and relay customer feedback for product optimization.

• Medior/Senior profile
• Experience with CRM, upselling strategies, client retention, and account growth
• Very tech-savvy
• Hungry and 'get stuff done' mentality
• Self-starter and independent
• Fluent in English

What you can expect

• Short decision lines. Big ownership. Shape the projects that matter and ship fast.
• Grow as fast as we do. Take on more, own more, and carve out your own path.
• Top-tier tech pay and equity.
• High trust, strong values, zero corporate BS.
• Flexibility in working hours.
• A company that sticks to its values in an open and informal atmosphere.

We hire for talent, drive, and potential. Everything else is noise.