Accommodation Partnerships Specialist

Booking Holdings, Inc.; Brussel Hoofdstad; Hybrid; EUR 42,000 - 64,000; Full time

Job summary

Booking.com is seeking an Account Executive to provide support to new and existing accommodation partners, informing and advising them on how to meet visitors’ demands on the Booking.com website. You will build accommodation webpages and train partners to use Booking.com’s extranet and the systems that improve availability and supply.

You will support Account Managers, manage a partner portfolio, handle escalations, and participate in partner events.

Qualifications

• 1+ years of relevant work experience.
• Solution oriented and results driven.
• Strong work ethic; self-directed and resourceful.
• Proactive, flexible and capable of working independently as well as in a team.
• Ability to prioritise own workload and efficiently manage time.
• Strong and engaging communication skills.
• Ability to influence partners over the phone to implement suggestions.
• Eye for accuracy and ability to be analytical.
• Language: English & Dutch written and verbal (French is a plus).
• Hybrid work arrangements - 40% in the office a week.

Responsibilities

• Pro-active communication with partners in the region by telephone and internal messaging to assist with the development of Booking.com’s business.
• Responsible for a portfolio of partners, the first point of contact, answering questions and following up when needed.
• Maintain a stable relationship with accommodation partners through regular performance calls and contact to ensure best availability and pricing.
• Be knowledgeable on Booking.com’s products to explain benefits and usage to Partners.
• Identify opportunities for partners using internal segmentation to prioritise.
• Identify new potential partner leads and pass these leads on for follow up.
• Handle Customer Service escalations related to managed portfolio and resolve efficiently.
• Support the organization of events, such as workshops and webinars, for partners.

Skills

Partner support

Communication

Time management

Teamwork

Analytical

English & Dutch

Job description

Booking.com is seeking an Account Executive to provide support to new and existing accommodation partners, informing and advising them on how to meet visitors’ demands on the Booking.com website. You will build accommodation webpages and train partners to use Booking.com’s extranet and the systems that improve availability and supply.

You will support Account Managers, manage a partner portfolio, handle escalations, and participate in partner events.