Youth Refuge Case Manager — Support & Housing

Melbourne City Mission; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Inclusive Employer

Salary Packaging benefits

Learning and development

Culture of continuous improvement

Job summary

Melbourne City Mission Youth Refuges provide safe, short-term accommodation for young people 16–24 experiencing homelessness and assist them toward independent living. The Youth Refuge Worker supports residents with assessments, referrals and information on services, while maintaining a safe environment and handling administrative tasks.

Ideal candidates have a Diploma in Social Work/Youth Work and strong engagement skills.

Qualifications

• Tertiary qualifications in Social Work, Youth Work, or related community services field (Minimum Diploma and demonstrated experience).
• Strong ability to actively engage young people with complex needs, particularly in a residential environment.
• Knowledge of homelessness service system and related supports.
• Ability to work autonomously and as part of a team.

Responsibilities

• Provide structured support, assessment and referral to young people and their children.
• Provide information to young people to help them understand themselves, issues affecting homelessness, and available services.
• Provide assistance to access specialist support services and accommodation options.
• Respond to crisis needs and challenging behaviours as they arise.

Skills

Engage youth

Case management

Assessment & referral

Crisis response

Interpersonal skills

Education

Diploma in Social Work/Youth Work

Job description

Melbourne City Mission Youth Refuges provide safe, short-term accommodation for young people 16–24 experiencing homelessness and assist them toward independent living. The Youth Refuge Worker supports residents with assessments, referrals and information on services, while maintaining a safe environment and handling administrative tasks.

Ideal candidates have a Diploma in Social Work/Youth Work and strong engagement skills.