Youth Homelessness Support & Tenancy Coach

Southcroft Healthcare Lodge; City of Mitcham; On-site; AUD 50,000 - 70,000; Full time

Job summary

The Look Ahead Care, Support and Housing Ltd role provides intensive, needs-led support to young people aged 16-25 experiencing homelessness at the Wilton Road service. You will conduct key working sessions to identify barriers to independence, assist in setting and achieving tenancy goals, and manage cases through regular assessments, support plans, and reviews.

You will also help clients manage finances and benefits, liaise with external agencies, advocate for resources, and maintain accurate

Qualifications

• An approachable manner and the resilience to cope with a busy, challenging, and emotive job.
• A thorough understanding of the issues, barriers, and challenges which young people experiencing homelessness might be facing.
• An understanding of the kinds of behaviour young people might demonstrate and the ability to understand this behaviour and develop compassionate and psychologically informed strategies for managing behaviour.
• Knowledge of homelessness and issues affecting young people and an understanding of how these interact together.
• Up-to-date working knowledge of local services available for homeless and vulnerable young people.
• A knowledge and understanding of Risk Assessments and Support Planning.
• A knowledge and understanding of Housing Benefit systems.
• Able to demonstrate a clear understanding of safeguarding requirements and Health and Safety procedures.
• Confidence in using IT systems such as Microsoft Office and databases to maintain confidential data.
• An understanding of and a commitment to Equality, Diversity and Inclusion at Southcroft Lodge.
• Be able to always represent Southcroft appropriately and work professionally with external agencies.
• Experience inspiring previously homeless young people or similar vulnerable client groups to achieve their potential.
• Experience in assessing and then accessing suitable services for previously homeless young people or similar vulnerable client groups.
• A belief that homeless people can access permanent accommodation and fully integrate into society on their terms.
• An ability to react empathetically to young people in crisis.

Responsibilities

• Support the safety and well-being of young people at Wilton Road, including safeguarding and emergency alert procedures as applicable.
• Provide an intensive and effective needs-led service for young people at the Wilton Road supported accommodation.
• Carry out regular key working sessions with young people at Wilton Road to identify barriers to independence and respond to issues that arise.
• Assist allocated young people in identifying and working towards individual goals consistent with sustaining a tenancy.
• Be the first point of reference for allocated young people and ensure mechanisms are in place to respond to emergencies.
• Consult young people when making critical decisions that affect their service.
• Ensure that Southcroft’s Equality and Diversity Policy is promoted and implemented in all Project Workers’ responsibility areas.
• Assist young people with their finances, including welfare, housing benefits and grant claims, liaising with appropriate external agencies where necessary.
• Maintain a working knowledge of available resources for young people, signposting and referring as necessary.
• Maximise the opportunities available for young people through joint working with external providers.

Skills

Safeguarding

Empathy under pressure

Case management

ICT literacy

Tools

Microsoft Office

Databases

Job description

The Look Ahead Care, Support and Housing Ltd role provides intensive, needs-led support to young people aged 16-25 experiencing homelessness at the Wilton Road service. You will conduct key working sessions to identify barriers to independence, assist in setting and achieving tenancy goals, and manage cases through regular assessments, support plans, and reviews.

You will also help clients manage finances and benefits, liaise with external agencies, advocate for resources, and maintain accurate