Youth & Family Facilitators

TURS - COFFS HARBOUR; Coffs Harbour; On-site; AUD 60,000 - 70,000; Full time

Job summary

TURS - COFFS HARBOUR seeks an experienced Youth Homelessness Intake and Early Response Worker to join the Families Young People and Communities team. You will be the welcoming first point of contact for people who are homeless or at risk, manage intake and referral pathways, and undertake initial assessments and risk screening.

The role ensures eligibility and priority determination and redirects people to appropriate services, while supporting records, reporting and brokerage administration

Qualifications

• Experience in youth homelessness services or related fields.
• Ability to assess risk and determine service eligibility.
• Ability to navigate referral pathways and coordinate with internal/external services.

Responsibilities

• Provide welcoming first point of contact for homelessness services.
• Manage intake and referral pathways and undertake initial assessment and risk screening.
• Determine eligibility and priority and redirect to appropriate services.
• Support records, reporting, and brokerage administration; ensure participant-centred service delivery.

Skills

Intake handling

Risk screening

Communication

Record keeping

Job description

Job Type: Permanent position | Casual position

Job Description

We are seeking an experienced and values driven Youth Homelessness Intake and Early Response Worker to join our Families Young People and Communities team

The Youth Homelessness Intake and Early Response Worker provide a welcoming first point of contact for people who are homeless at risk of homelessness or seeking support through the Youth Housing Team The role manages intake and referral pathways undertakes initial assessment and risk screening determines eligibility and priority and redirects people to appropriate internal or external services where the Youth Housing Team or a Specialist Homelessness Service SHS is not the right pathway

The role also supports accurate records reporting brokerage administration and safe participant centred service delivery This role is integral to the broader support ecosystem helping individuals navigate their recovery journey with dignity purpose and connection