Support Worker - Ingram Court

Yvonne Lewis; Croydon Shire; On-site; AUD 33,000 - 47,000; Full time

Job summary

Ingram Court in Croydon is seeking an experienced Support Worker to provide practical, emotional and housing-related support to residents aged 16–22. This fixed-term role for three months offers the potential to become permanent and requires independence, strong boundaries and meticulous record-keeping.

You will manage a caseload of up to seven residents, build professional relationships, encourage engagement in education, employment and activities, and collaborate with colleagues to meet

Qualifications

• Experience as a Support Worker in housing, homelessness services or related setting.
• Ability to manage a caseload and organise activities effectively.
• Strong communication and relationship-building skills.
• Ability to maintain professional boundaries and confidentiality.
• Willingness to work on a rota including every other weekend.

Responsibilities

• Manage a caseload of up to seven residents and address individual support needs.
• Build professional, trusting relationships with young people.
• Encourage participation in support, education, employment and activities.
• Assist with housing-related issues and tenancy responsibilities.
• Support access to health and mental health services and community resources.
• Maintain accurate case notes and reports.
• Contribute to risk assessments, support plans and handovers.
• Collaborate with colleagues and external agencies to safeguard residents.

Skills

Caseload management

Communication

Record-keeping

Professional boundaries

Team collaboration

Job description

Ingram Court is a supported housing service in Croydon providing accommodation and support for 44 single homeless young people aged 16–22. This is a fixed term role for 3 months which will lead to a permanent role.

Ingram Court is a supported housing service in Croydon providing accommodation and support for 44 single homeless young people aged 16–22. The service comprises an assessment centre and a main supported housing provision. Residents may have medium-to-high support needs, including mental health challenges, offending behaviour, housing instability and barriers to employment, education or training. The service promotes independence, choice, engagement and positive outcomes for young people.

Job Purpose

We are seeking an experienced and compassionate Support Worker to provide practical, emotional and housing-related support to residents at Ingram Court. The successful candidate will be responsible for managing a caseload of up to seven residents, developing effective professional relationships and ensuring that individual support needs are addressed through appropriate support planning, regular engagement and accurate record-keeping. This is a hands-on support role requiring the ability to work independently, manage competing priorities and maintain professional boundaries.

Key Responsibilities

• Manage a caseload of up to seven residents, ensuring their individual support needs are identified and addressed.
• Build positive, professional and trusting relationships with young people.
• Encourage residents to participate actively in their support and development.
• Assist residents with housing-related issues, tenancy responsibilities and maintaining their accommodation.
• Support residents to access health services, mental health support and other relevant community services.
• Encourage engagement in education, employment, training and positive activities.
• Identify changes in residents’ circumstances, behaviour or support needs and report concerns promptly.
• Recognise and respond appropriately to safeguarding concerns, risks and incidents.Maintain accurate, confidential and up-to-date case notes, support records and incident reports.
• Contribute to risk assessments, support plans, reviews and handovers.
• Work collaboratively with colleagues, external agencies and relevant professionals.
• Promote equality, diversity, inclusion, dignity and respect.
• Follow organisational policies, health and safety procedures, safeguarding requirements and confidentiality standards.

Essential Requirements

• Previous experience working as a Support Worker in supported housing, homelessness services, residential support or a similar setting.
• Experience supporting young people or individuals with complex or multiple support needs.
• Ability to manage a caseload and organise support activities effectively.
• Good communication, listening and relationship-building skills.
• Ability to maintain professional boundaries while encouraging positive engagement.
• Strong written communication and record-keeping skills.
• Understanding of safeguarding, risk management, confidentiality and health and safety.
• Ability to work independently and as part of a team.
• Flexibility to work the specified rota, including every other weekend.

Personal Attributes

• The ideal candidate will be patient, resilient, organised, proactive and non-judgemental.
• They should demonstrate empathy while maintaining accountability, professionalism and a clear focus on residents’ safety and independence.

What the Role Offers

• £15.08 per hour PAYE.
• A approximately three-month assignment.
• Experience within an established supported housing service.
• The opportunity to contribute to positive outcomes for young people experiencing homelessness.

ApplicationCandidates should demonstrate relevant support work experience, caseload management capability and the ability to work confidently with young people with medium-to-high support needs.