Youth & Family Case Manager

Marymead CatholicCare Canberra & Goulburn; Canberra; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Free onsite parking

Employee Assistance Program

Job summary

Marymead CatholicCare Canberra & Goulburn is recruiting for a Youth & Family Case Management Service role. You will provide intensive outreach support to vulnerable children, young people and families experiencing complex challenges across the ACT.

The position emphasises independence within a small team, strong case management, and effective coordination with community services and schools. We seek a compassionate professional with relevant tertiary qualifications and at least 2 years’

Qualifications

• Relevant tertiary qualifications with at least 2 years’ experience supporting children, young people and families with complex needs.
• Strong written and verbal communication, administration and IT skills.
• Understanding of relevant legislation, standards and frameworks including EEO, Work Health & Safety, privacy and confidentiality.
• Ability to work independently and within a small team while managing competing priorities.
• Demonstrated resilience, empathy, emotional intelligence and commitment to ethical practice and social equity.
• Current Driver Licence and a valid Working With Vulnerable People registration.

Responsibilities

• Provide intensive, outreach-based support to children, young people and families with complex challenges.
• Deliver case management and service coordination with community organisations, government agencies and schools.
• Engage, advocate and refer for additional supports as needed.
• Maintain administrative tasks and time management to ensure timely service delivery.
• Collaborate with a small team to coordinate holistic, client-centred care.
• Maintain client confidentiality and adhere to safeguarding standards.

Job description

The Youth & Family Case Management Service provides intensive, outreach-based support to children, young people and their families across the ACT. The service focuses on assisting families experiencing complex challenges such as homelessness, unemployment, substance use, domestic and family violence, and trauma.

Support is provided to children and young people involved with the child protection system, those transitioning from out of home care, Aboriginal and Torres Strait Islander families, and people from culturally and linguistically diverse backgrounds.

The service is child and young person centred, family focused, and works collaboratively with community organisations, government agencies and schools to provide coordinated, holistic support.

This role requires the ability to work independently and as part of a small team, with strong skills in case management, service coordination, engagement, advocacy, referrals, administration and time management.

About You

We are seeking a motivated and compassionate professional who is committed to supporting vulnerable children, young people and families experiencing complex challenges.

To be successful in this role, you will have

• Relevant tertiary qualifications with at least 2 years’ experience supporting children, young people and families with complex needs.
• Understanding of the key issues impacting vulnerable and disadvantaged children, young people and their families.
• Knowledge of collaborative practice and service coordination within a multi-agency environment.
• Strong written and verbal communication, administration and IT skills.
• Understanding of relevant legislation, standards and frameworks including EEO, Work Health & Safety, privacy and confidentiality.
• Ability to work independently and within a small team while managing competing priorities.
• Demonstrated resilience, empathy, emotional intelligence and commitment to ethical practice and social equity.
• Reliable, adaptable and able to work under pressure while meeting deadlines. Current Driver Licence and a valid Working With Vulnerable People registration.

About Us

Marymead CatholicCareis thesocial services armof theCatholic Archdiocese of Canberra and Goulburn. Our missionisto provide qualityservices to people bypromotinghealthy, inclusivecommunities throughrelationships, partnershipsand collaboration while adhering to our values of Respect, Integrity, Excellence, Care & Compassion and Inclusivity.

Why Join Us?

If you are seeking a purposeful role where your work contributes directly to improving the lives of others, this is an excellent opportunity. We are looking for dedicated individuals who are committed to supporting the community across a range of service areas.

What We Offer:

• Attractive salary packaging benefits to enhance your earnings
• Free onsite parking
• Access to an Employee Assistance Program to support your wellbeing
• A workplace that values balance and family-friendly practices
• Join a team that makes a meaningful impact.

Closing Date– 11 November 2026

Marymead CatholicCare has a commitment to child safeguarding and zero tolerance to child abuse. Marymead CatholicCare is an equal opportunity employer committed to diversity and inclusion. Applications are strongly encouraged from Aboriginal and Torres Strait Islander people; people with a disability; people who identify as LGBTIQ; and those from culturally and linguistically diverse backgrounds.