Youth Case Manager — Cultural Safety & CALD Support

The Salvation Army; Australian Capital Territory; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging

Meal entertainment benefit

EAP program

Cultural supports

Training & development

Work-life balance

Job summary

The Salvation Army in Australia is seeking a dedicated Case Manager to support Aboriginal and CALD young people facing homelessness and related challenges. You will deliver trauma-informed, culturally safe case work, helping clients access housing, health and education services, while building strong community partnerships and promoting self-determination.

Reporting to the Team Leader, this full-time role based in ACT offers opportunities for professional development and meaningful social impact

Qualifications

• Direct experience with Aboriginal and/or CALD communities.
• Background in youth work, homelessness services, or case management.
• Understanding of cultural safety and trauma-informed practice.
• Ability to build trusting relationships with young people.
• Strong documentation and case planning skills.
• Commitment to self-determination and inclusion.
• Diploma in Youth Work, Social Work or related field desired.

Responsibilities

• Deliver individualised case management, including assessment, case planning, reviews and risk management.
• Provide culturally safe and trauma-informed support that recognises cultural identity, lived experience and the impacts of intergenerational trauma.
• Support Aboriginal and Torres Strait Islander young people to strengthen connections to culture, Country, kinship and community, working alongside ACCOs, Elders and cultural mentors.
• Support CALD young people to navigate language, migration, settlement and other systemic barriers, including facilitating interpreter services where required.
• Advocate for young people and coordinate access to housing, health, mental health, AOD, legal, education and employment services.
• Build partnerships with Aboriginal and multicultural organisations, community groups and service providers.
• Support young people to develop independent living skills, resilience and social connections.
• Maintain accurate case records and contribute to a collaborative, reflective and culturally responsive team environment.

Skills

Cultural safety

Trauma-informed practice

Youth work experience

Case management

Communication skills

Interpersonal relationships

Education

Diploma in Youth Work or Social Work or related

Job description

The Salvation Army in Australia is seeking a dedicated Case Manager to support Aboriginal and CALD young people facing homelessness and related challenges. You will deliver trauma-informed, culturally safe case work, helping clients access housing, health and education services, while building strong community partnerships and promoting self-determination.

Reporting to the Team Leader, this full-time role based in ACT offers opportunities for professional development and meaningful social impact