Yard Operations Lead – Logistics & Customer Service

FormDirect; Queensland; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Be a part of a growing energetic team

Job summary

FormDirect is seeking a Yard Team Leader to guide daily yard operations, coordinating finished products and customer orders for efficient collection or delivery. You will support the Dispatch, Manufacturing, Delivery and Sales teams, taking ownership of yard activities to allow sales staff to focus on customers.

The role emphasizes leadership, safety compliance and strong communication, with a focus on delivering outstanding service and maintaining efficient yard flow across departments.

Qualifications

• Previous experience in a yard, warehouse, logistics or manufacturing environment.
• Demonstrated experience in leading, supervising or coordinating a team.
• Strong customer service experience with a customer-first attitude.
• Experience coordinating stock movements, order preparation, loading and dispatch.
• Good planning, organisational and time management skills.
• Strong communication and problem‑solving abilities.
• Experience working collaboratively across multiple departments.
• Sound understanding of workplace health and safety requirements.
• Forklift licence and experience operating material‑handling equipment (highly regarded).
• Experience in the construction or building supply industry (advantageous).

Responsibilities

• Manufacturing & Dispatch Coordination – ensure finished products are transferred to the yard and prepared for dispatch.
• Identify delays or order discrepancies and communicate with relevant managers.
• Lead yard preparation from receipt to loading and dispatch.
• Deliver exceptional customer service at the yard and assist sales staff.
• Coordinate yard enquiries, stock movements, collections and loading with teams.
• Ensure orders are ready for collection and loading, maintaining safety practices.
• Promote a productive, respectful team culture and safe working environment.
• Plan daily yard activities based on manufacturing output and dispatch needs.

Skills

Team leadership

Customer service

Planning & organising

Communication

Problem solving

Cross-department collaboration

Safety compliance

Job description

FormDirect is seeking a Yard Team Leader to guide daily yard operations, coordinating finished products and customer orders for efficient collection or delivery. You will support the Dispatch, Manufacturing, Delivery and Sales teams, taking ownership of yard activities to allow sales staff to focus on customers.

The role emphasizes leadership, safety compliance and strong communication, with a focus on delivering outstanding service and maintaining efficient yard flow across departments.