Workshop Support Officer

Careers at Council; Tamworth; On-site; AUD 62,000 - 67,000; Full time

Benefits offered by this job

Flexible work arrangements

Long service leave

Paid parental leave (9 weeks)

Sick leave

Health & Wellbeing leave

Education/Training support

Uniforms subsidised

Novated leases

Corporate gym membership

Employee Assistance Program

Free entry to Council pools

Job summary

Tamworth Regional Council is seeking a highly organised Workshop Support Officer to help coordinate servicing, maintenance bookings and customer enquiries within our fleet and plant services team.

You will bring a Certificate III in Auto Industry Parts Interpretation, Automotive Administration or similar, NSW Class C Driver Licence, and a WHS White Card with a commitment to accuracy and service excellence. Flexible work arrangements and strong development opportunities are offered.

Qualifications

• Certificate III in Auto Industry Parts Interpretation, Automotive Administration or similar, OR equivalent relevant experience in the motor trade industry such as a Service Advisor, Coordinator, Estimator or similar role.
• NSW Class C Driver Licence.
• WHS Construction Induction Card (White Card) or willingness to obtain.

Responsibilities

• Coordinating scheduled servicing, maintenance bookings and registration renewals for Council's fleet and plant assets.
• Providing clerical, administrative, reception and customer service support to the Plant and Fleet Services team.
• Managing customer enquiries and communicating maintenance and repair activities with internal stakeholders.
• Maintaining accurate records using Microsoft Office, Records Management, Finance Systems and specialist fleet management databases.
• Supporting efficient workshop operations while working collaboratively within a multi-disciplinary team environment.

Job description

• Put your automotive or plant industry knowledge to work supporting one of the region's largest and most diverse fleet operations.
• Play a vital role coordinating fleet servicing, maintenance activities and customer enquiries in a fast-paced workshop environment.
• Enjoy career development opportunities within a supportive team that values flexibility, collaboration and continuous improvement.

COULD THIS BE YOU?

We are seeking a highly organised and customer-focused professional who thrives in a busy workshop environment. You may come from an automotive, fleet, plant or heavy vehicle background and understand the importance of keeping vehicles and equipment operating efficiently and safely. With strong administrative skills and attention to detail, you can confidently manage competing priorities, coordinate servicing activities and maintain accurate records while providing exceptional customer service. You enjoy working with a wide range of stakeholders, communicating effectively and finding practical solutions to support operational outcomes. Most importantly, you are a proactive team player who takes pride in delivering quality service and contributing to the success of a high-performing workshop team.

The Workshop Support Officer is responsible for:

• Coordinating scheduled servicing, maintenance bookings and registration renewals for Council's fleet and plant assets;
• Providing clerical, administrative, reception and customer service support to the Plant and Fleet Services team;
• Managing customer enquiries and communicating maintenance and repair activities with internal stakeholders;
• Maintaining accurate records using Microsoft Office, Records Management, Finance Systems and specialist fleet management databases;
• Supporting efficient workshop operations while working collaboratively within a multi-disciplinary team environment.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL NEED

• Certificate III in Auto Industry Parts Interpretation, Automotive Administration or similar, OR equivalent relevant experience in the motor trade industry such as a Service Advisor, Coordinator, Estimator or similar role.
• NSW Class C Driver Licence.
• WHS Construction Induction Card (White Card) or willingness to obtain.

Salary range: Grade 7 - $1,197.90 - $1,296.20 plus superannuation + 12% superannuation per week for a 35 hour work week. Salary may be negotiated based on skills, experience and your value to our organisation.

Flexible working arrangements will be considered by mutual agreement and according to operational requirements.

Shortlisted applicants will be required to undertake a Pre-employment Medical Screening including Alcohol & Other Drugs Testing.

For your LIFESTYLE:

More time in your day with flexibility for your passions, family or play!

Flexible Work Arrangements:

Your work/life balance is important to us. Approved by mutual agreement according to operational requirements (examples include condensed hours, job share, 19 day months, 9 day fortnights, time in lieu as approved).

Attractive Leave Options

• Long service leave after five (5) years
• Nine weeks (full pay) paid parental leave, 18 weeks (half pay) paid parental leave
• Three weeks sick leave annually
• Health & Wellbeing leave, Carer’s leave, Domestic Violence leave
• Leave (1 day) for NAIDOC week celebrations for those who identify

For our COMMUNITY:

Help create Tamworth tomorrow, leave your mark on our city.

At Council we have the honour of leaving a legacy on our community. We create and enhance world class facilities and events. We develop Tamworth’s economy through investment and infrastructure. We ensure our city is sustainable for future growth and success.

For your CAREER:

Boost your career, the sky is the limit.

Council is a giant pathway for forging your career and we prioritise growing our own talent, through training and professional development. Our Educational Assistance Program provides opportunities to pursue study in a higher-level role or related qualification/field.

For BELONGING:

• Breast feeding friendly workplace
• Ideal location with easy access to cycle or walk to work
• Free entry to Council’s pools
• Social Club
• Employee Assistance Program for yourself and your immediate family
• Corporate rate gym membership (participating gyms)
• Uniforms subsidised
• Novated leases available to all staff

A GREAT PLACE TO LIVE AND WORK!

Tamworth Regional Council proudly sits on Kamilaroi Country, the traditional lands of the Gomeroi people, with a large diverse workplace culture with over 650 employees who are proud to service our community.

ABOUT OUR REGION

The Tamworth Regional is a fabulous place to call home boasting the vibrant regional city of Tamworth along with the towns of Manilla, Barraba, Nundle and Kootingal as well as 17 hamlets, villages and rural areas. Located just 4 hours’ drive (or a direct flight) to bustling Sydney and multiple coastal locations within 3-4 hours’ drive, Tamworth is a central hub and a place to enjoy all year round.

Tamworth offers an enviable lifestyle with all the conveniences and services you’d expect from a larger city, coupled with a relaxed pace of life with opportunities to enjoy all that nature has to offer, along with being a great place to raise children, make long term friends and create a professional career.

As the capital of the North West region, Tamworth is home to major health and education centres, affordable housing options to suit all lifestyles, attractive employment and business opportunities with a robust and innovative local economy. In addition, the Tamworth region boasts a proud sporting culture with world class facilities and a supporting community of clubs.

Tamworth Regional Council is an Equal Employment Opportunity Employer committed to supporting a diverse, respectful, safe and inclusive workplace. We encourage applications from all backgrounds and ages including Aboriginal and Torres Strait Islander, LGBTIQA+, people with disabilities and other diversity groups. If you require additional support or any reasonable adjustments during the recruitment process, please let us know during the application process.

Council's COVID Safe Workplace Policy has been designed and adopted to protect the health and safety of our people, our customers and the community. It is a condition of employment that all applicants are fully vaccinated and produce evidence of their vaccination status at interview.

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