Workshop Service Supervisor: Lead & Elevate the Team

RDO Equipment; Sydney; Sur place; AUD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Career progression

Leading equipment brand Vermeer

Supportive team environment

Résumé du poste

RDO Equipment in Sydney is seeking a Workshop Coordinator (Service Supervisor) to lead the day-to-day operation of the workshop. You will ensure exceptional customer service, efficient workflow, and a safe, productive environment on site.

Reporting to the Service Manager, you will assign jobs, support technicians, and drive a strong safety culture while delivering high-quality outcomes for Vermeer equipment customers across Australia.

Qualifications

• Mechanical or technical background required.
• Mechanical Trade Certificate preferred but not essential.
• Experience with diagnostics, electrical, hydraulic and mechanical repairs.
• Strong customer service and communication skills.
• Current and valid driver’s licence.
• High‑risk work tickets and/or licences highly regarded.

Responsabilités

• Providing excellent customer service over the phone and in person.
• Monitoring and managing daily workshop workflow and safety compliance.
• Assigning jobs to Service Technicians and supporting team performance.
• Scheduling and conducting in-house training for Service Technicians and apprentices.
• Maintaining product knowledge and liaising with Parts Department as required.
• Assisting with management and resolution of customer concerns and disputes.
• Supporting timely completion of warranty claims and WIP requirements.
• Reviewing repair work before equipment release to ensure quality standards.

Connaissances

Mechanical background

Diagnostics

Electrical repairs

Hydraulic systems

Team leadership

Customer service

Driver’s licence

Formation

Mechanical Trade Certificate

Description du poste

RDO Equipment in Sydney is seeking a Workshop Coordinator (Service Supervisor) to lead the day-to-day operation of the workshop. You will ensure exceptional customer service, efficient workflow, and a safe, productive environment on site.

Reporting to the Service Manager, you will assign jobs, support technicians, and drive a strong safety culture while delivering high-quality outcomes for Vermeer equipment customers across Australia.