Workshop Foreman Heavy Diesel

Geelong Automotive; Geelong; On-site; AUD 90,000 - 110,000; Full time

Job summary

Geelong Automotive is seeking a Workshop Controller to lead the service department technicians and ensure workflow efficiency on each shift. You will mentor Technicians, oversee daily/weekly productivity, and maintain strong relationships across staff and external departments.

Key duties include KPI management, resource planning, and timely quotes, with regular toolbox meetings and development plans to address competency gaps. Heavy vehicle background is preferred and adaptability is essential.

Qualifications

• Heavy Truck Licence (Desirable)
• Excellent communication skills at all levels, both written and verbal
• Ability to lead a team to success
• Demonstrated reliability and enthusiasm toward assigned tasks
• Flexible and adaptable to change

Responsibilities

• Provide focused management to the service department technicians to ensure Genuine Dealership Service process steps are followed
• Carry out regular process reviews with the Service Manager and ensure follow-up actions
• Manage the performance of the service workshop to achieve KPI targets
• Plan workshop resources to fulfill Geelong Automotive process requirements per shift
• Support the Service team to ensure job specification, codification and quote preparation is completed on time
• Hold weekly toolbox meetings to discuss workshop/technician concerns
• Monitor staff performance versus standard role requirements and personal objectives
• Perform periodic competence assessments and address competence gaps with development plans
• Provide timely training and support to bridge competency gaps
• Suggest training and tooling needs to the Service Manager

Skills

Team leadership

Communication

Mentoring

Staff liaison

Education

Cert III in Heavy Automotive or equivalent in Motor Vehicle Technology

Job description

A Workshop Controller proficiently manages and oversees Technician and workshop daily/weekly productivity and efficiencies. Develops and maintains a solid working relationship with fellow staff including those in external Departments. Mentors & supports Technicians to help achieve desired targets set by Management.

Key responsibilities

Provide focused management to the service department technicians, to ensure Genuine Dealership Service process steps are adhered to at all times

Carry out regular process reviews with the Service Manager to identify operational issues / discrepancies and ensure appropriate follow-up actions are taken to rectify

Manage the performance of the service workshop to ensure that KPI targets are achieved

Manage and plan workshop / support resources to ensure that Geelong Automotive process requirements can be fulfilled on each shift

Support the Service team / Department Manager as required to ensure job specification, codification and quote preparation tasks are completed on a timely basis

Hold weekly toolbox meetings to discuss workshop / technician concerns and issues raised

Monitor staff performance versus standard role requirements and personal objectives and identify areas for development

Perform periodic competence assessments using agreed processes for all workshop staff within your area of responsibility and produce plans to address competence issues

Ensure appropriate training and support is provided on a timely basis to bridge competency gaps identified

Suggest training and tooling needs to the Service Manager

About you

Heavy Truck Licence (Desirable)

Ability to liaise with all levels of staff and clients

Good verbal and written communication skills

Ability to lead a team to success

Demonstrated reliability, dependability and enthusiasm towards assigned tasks

Flexible and adaptable to change

Cert III in Heavy Automotive or equivalent in Motor Vehicle Technology

Excellent communication skills at all levels both written and verbally

About us

Geelong Automotive is a dealership with core values of Equity, Quality, Respect and Integrity. The Service Department is committed to Genuine Dealership Service processes and maintaining high standards of customer satisfaction and workshop efficiency.