Workshop Controller: Drive Workflow & On-Time Repairs

Australian Automotive Group; Northern Beaches Council; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Attractive remuneration package

Career progression opportunities

Ongoing manufacturer training

Modern dealership facilities

Job summary

Titan Ford Brookvale is seeking an experienced Workshop Controller to join our busy Service Department. This key role manages the day-to-day flow of work through the workshop, ensures technicians are loaded efficiently and jobs progress to completion on time.

Working closely with the Service Manager, Service Advisors and technicians, you will act as the central link between front-of-house and the workshop, upholding workshop standards and driving Right First Time performance.

Qualifications

• Experience leading a dealership workshop or service team.
• Understanding of workshop operations and workflow.
• Automotive trade qualification preferred.
• Good mechanical knowledge.
• Strong productivity and labour performance understanding.
• Current Australian driver’s licence.

Responsibilities

• Control and coordinate the daily flow of work through the workshop.
• Allocate and prioritise jobs across technicians based on skill and workload.
• Ensure technicians are loaded and hours utilised.
• Monitor productivity, efficiency and utilisation.
• Manage unapplied time and identify issues.
• Address delays, parts issues or additional work promptly.
• Maintain visibility over WIP and progress completed jobs.
• Provide updates to Service Advisors on job progress.
• Ensure clocking and allocations reflect work performed.
• Coordinate additional work and avoid delays.
• Support technicians with workflow and escalate issues.
• Maintain manufacturer processes and workshop standards.
• Drive Right First Time performance and minimise rework.
• Support apprentices and technicians and drive discipline.
• Work with Service Manager to improve productivity.

Skills

Workshop Controller Lead

Dealership operations

Communication skills

Australian driver’s licence

Education

Automotive trade qualification

Job description

Titan Ford Brookvale is seeking an experienced Workshop Controller to join our busy Service Department. This key role manages the day-to-day flow of work through the workshop, ensures technicians are loaded efficiently and jobs progress to completion on time.

Working closely with the Service Manager, Service Advisors and technicians, you will act as the central link between front-of-house and the workshop, upholding workshop standards and driving Right First Time performance.