Workshop Controller

Servco Australia; City of Melbourne; On-site; AUD 75,000 - 95,000; Full time

Job summary

Melbourne City Lexus is seeking a proactive Workshop Controller to coordinate daily workshop operations in our premium service environment. You will support technicians, allocate work based on skills and workload, and drive on-time completion while upholding high Lexus quality standards.

You will liaise with Service Advisors, Technicians and Parts to ensure a seamless customer experience, maintain safety and drive efficiency. Previous experience in a premium dealership is highly regarded.

Qualifications

• Possess strong automotive technical knowledge and diagnostic ability.
• Excellent organisational and time-management skills.
• Ability to manage competing priorities in a busy workshop.
• Strong communication and interpersonal skills.
• Leadership capability to motivate and support a team.
• Experience in premium automotive dealership environments is advantageous.

Responsibilities

• Coordinate the daily workshop workflow.
• Allocate repair and servicing jobs to technicians based on skills and workload.
• Monitor progress, productivity and workshop efficiency.
• Ensure vehicles are completed within agreed timeframes and Lexus quality standards.
• Support technicians with technical and workflow-related issues.
• Liaise with Service Advisors on job progress and completion times.
• Conduct quality checks and prepare vehicles for customer collection.
• Assist with diagnosing and resolving complex technical issues as needed.
• Maintain workshop safety, housekeeping and compliance.
• Support Service Manager in achieving department targets.

Skills

Automotive knowledge

Diagnostics

Organisational skills

Communication skills

Leadership

Time management

Job description

As Workshop Controller at Melbourne City Lexus, you will play a key role in coordinating the day-to-day operations of our workshop, supporting our technicians and ensuring every vehicle is completed to the highest standards of quality, efficiency and customer satisfaction. Reporting to the Service Manager, you will be responsible for effectively managing workshop workflow, allocating work to technicians and ensuring vehicles move through the workshop efficiently and on schedule. You will work closely with our Service Advisors, Technicians and Parts team to ensure a seamless experience for our customers and a productive environment for our workshop team.

Key responsibilities

• Control and coordinate the daily workshop workflow
• Allocate repair and servicing jobs to technicians based on skills, capacity and workload
• Monitor job progress, productivity and workshop efficiency
• Ensure vehicles are completed within agreed timeframes and to Lexus quality standards
• Support technicians with technical and workflow-related issues
• Liaise closely with Service Advisors regarding job progress, additional work and completion times
• Conduct quality control checks and ensure vehicles are ready for customer collection
• Assist with diagnosing and resolving complex technical issues where required
• Maintain high standards of workshop safety, housekeeping and compliance
• Support the Service Manager in achieving departmental performance targets

About you

• Previous experience as a Workshop Controller, Foreman, Leading Hand or Senior Technician
• Strong automotive technical knowledge and diagnostic ability
• Excellent organisational and time-management skills
• The ability to confidently manage competing priorities in a busy workshop
• Strong communication and interpersonal skills
• A genuine commitment to quality workmanship and customer satisfaction
• Leadership capability and the ability to motivate and support a team
• Experience within a premium automotive dealership environment will be highly regarded

About us

• Melbourne City Lexus is a premium automotive dealership in the heart of Melbourne CBD. We are committed to delivering an outstanding customer experience and are part of a leading automotive group.
• A premium dealership environment in Melbourne CBD
• The opportunity to work with the Lexus brand and its high standards of quality
• A supportive and professional team culture
• Ongoing training and development opportunities
• Competitive remuneration based on experience
• The opportunity to develop your career within a leading automotive group