Works Coordinator

Downer; Gold Coast City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Health and wellness initiatives

Flexible work environment

Job summary

Downer is seeking a highly organized Works Coordinator to join the Skilltech team on the Gold Coast. You will ensure work is scheduled efficiently, issues are resolved quickly, and contractual commitments are delivered on time.

The role requires coordinating daily schedules for field technicians, liaising with customers and internal teams, and proactively identifying process improvements to enhance service delivery. A dynamic, fast-moving environment awaits with ongoing development opportunities.

Qualifications

• Experience in scheduling, workforce coordination or logistics.
• Strong communication skills and a customer-focused approach.
• Proven ability to manage competing priorities and deadlines.
• Excellent problem-solving and analytical skills.
• Advanced Microsoft Office skills.
• High attention to detail and strong organisational capability.
• A proactive mindset with the confidence to take initiative.

Responsibilities

• Coordinate daily schedules and work allocations for field technicians.
• Liaise with customers, clients and operational teams to ensure jobs are completed on time.
• Monitor work orders and manage scheduling changes where required.
• Investigate and resolve operational issues to minimise disruptions.
• Support contract performance and KPI delivery.
• Build strong relationships with internal and external stakeholders.
• Identify opportunities to improve processes and service delivery.
• Provide high-quality administrative support to operational teams.

Skills

Scheduling

Workforce coordination

Logistics

Communication

Problem solving

MS Office

Attention to detail

Initiative

Job description

Join our Skilltech team as a Works Coordinator, keeping jobs on track through smart scheduling, stakeholder coordination and exceptional customer service.

The opportunity

We're looking for a highly organised Works Coordinator to join our Skilltech team.

In this pivotal role, you'll be the connection between our technicians, customers and clients ensuring work is scheduled efficiently, issues are resolved quickly and contractual commitments are delivered on time.

If you're a natural organiser who thrives in a fast-moving environment and enjoys balancing people, priorities and problem-solving, this could be the role for you.

What you'll do

• Coordinate daily schedules and work allocations for field technicians
• Liaise with customers, clients and operational teams to ensure jobs are completed on time
• Monitor work orders and manage scheduling changes where required
• Investigate and resolve operational issues to minimise disruptions
• Support contract performance and KPI delivery
• Build strong relationships with internal and external stakeholders
• Identify opportunities to improve processes and service delivery
• Provide high-quality administrative support to operational teams

What we offer

• Permanent opportunity within a stable and growing business
• Supportive team environment with ongoing development opportunities
• Suite of Downer benefits, including health and wellness initiatives
• Join an organisation that values flexibility, inclusion and continuous improvement
• A diverse role where no two days are the same

What we're looking for

• Experience in scheduling, workforce coordination or logistics
• Strong communication skills and a customer-focused approach
• Proven ability to manage competing priorities and deadlines
• Excellent problem-solving and analytical skills
• Advanced Microsoft Office skills
• High attention to detail and strong organisational capability
• A proactive mindset with the confidence to take initiative

About the team

Downer's Energy & Utilities business unit is an integrated trans-Tasman team, providing services and solutions that connect communities to essential networks and infrastructure. We design, build, operate and maintain today's critical assets and networks, delivering complete services across the water, electricity, telecommunications, industrial and power generation sectors. Our expertise spans in-house technical smarts, specialist engineering, integrated OEM partners, and dedicated crews of qualified tradespeople.

All offers of employment are subject to satisfying the project minimum requirements, a pre-employment medical and evidence of your right to work in Australia.

Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.