Workplace Services Coordinator

High Growth Ventures; Canberra; Hybrid; AUD 60,000 - 90,000; Full time

Job summary

KPMG is inviting a Workplace Services Coordinator in Canberra to oversee the resources needed for a smooth and efficient workplace and a positive visitor experience. You will build strong relationships with staff and building management, coordinating maintenance, logistics and events.

You’ll report on outstanding tasks, manage SLAs with contractors, monitor consumables, and support the Premises Recovery Plan.

Qualifications

• Previous customer service experience in a corporate environment is preferred.
• Proven stakeholder management and relationship-building skills.
• Outstanding organisational skills and a strong ability to prioritise competing demands.
• Demonstrated ability to effectively manage multiple priorities and work to agreed timelines.
• Ability to review outcomes and provide reporting as required.
• Experience coordinating logistics, people and workplace activities/events.
• Consistently delivers high-quality outcomes and service.
• Available to work in the office 5 days a week.

Responsibilities

• Coordinate, schedule and track the planned preventative maintenance program.
• Ensure all operational requests from customers are actioned and completed efficiently.
• Log and follow up on maintenance and cleaning requests across both tenancy and common areas.
• Report on any outstanding tasks and escape items not completed within agreed SLAs to contractors and suppliers.
• Understand and support the Premises Recovery Plan when required.
• Monitor stock levels of all consumables managed by Workplace Services for the business.

Skills

Customer service

Stakeholder management

Organisational skills

Prioritisation

Reporting

Logistics coordination

Event coordination

Office based

Teamwork

Job description

As a Workplace Services Coordinator, you'll be a key member of our Canberra Workplace team, responsible for coordinating the resources necessary to ensure our workplace runs smoothly and efficiently, while helping to curate a positive experience for all internal and external visitors.

You will be responsible for developing strong long-term relationships with staff and building management teams. Key responsibilities include:

• Coordinate, schedule and track the planned preventative maintenance program.
• Ensure all operational requests from customers are actioned and completed efficiently.
• Log and follow up on maintenance and cleaning requests across both tenancy and common areas.
• Report on any outstanding tasks and escape items not completed within agreed SLAs to contractors and suppliers.
• Understand and support the Premises Recovery Plan when required.
• Monitor stock levels of all consumables managed by Workplace Services for the business.

How are you extraordinary?

• You are committed to providing exceptional customer service, with kindness and empathy at the heart of every interaction.
• You take pride in the quality of your work and are accountable for delivering successful outcomes.
• You are a self-starter who enjoys variety and thrives in a fast-paced environment.

Your Experience

At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, clients and communities. To be considered for this opportunity, your qualifications, skills and experience could include:

• Previous customer service experience in a corporate environment is preferred.
• Proven stakeholder management and relationship-building skills.
• Outstanding organisational skills and a strong ability to prioritise competing demands.
• Demonstrated ability to effectively manage multiple priorities and work to agreed timelines.
• Ability to review outcomes and provide reporting as required.
• Experience coordinating logistics, people and workplace activities/events.
• Consistently delivers high-quality outcomes and service.
• Available to work in the office 5 days a week.

Additional Information

KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth.

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.

At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact the Talent Attraction Support Team .

At KPMG every career is different, and we look forward to seeing how you grow with us.