Workplace Experience & Systems Improvement Specialist

Transport for NSW; Sydney; Hybrid; AUD 142,000 - 159,000; Full time

Benefits offered by this job

Hybrid work option

Flexible work options

Job summary

Transport for NSW is seeking a Workplace Experience & Systems Improvement Specialist to drive service improvements across workplace systems and processes. You will work with the Workplaces Branch, using feedback and data to identify opportunities and translate them into practical changes.

You’ll partner with teams and technologists to enhance desk booking, usage, and move management, while producing clear communications and guidance for employees.

Qualifications

• Experience in communications or customer/employee experience, service improvement, business improvement, workplace operations within a complex organisation.
• Ability to analyse processes, feedback and data to identify opportunities and translate into practical solutions.

Responsibilities

• Help shape how workplace services are experienced across Transport for NSW by turning insights into practical improvements.
• Partner with workplace teams, stakeholders and technology specialists to improve desk booking, usage and operational changes.
• Create clear communications, guidance materials and service content to explain changes to workplaces and processes.
• Support workplace moves and changes, reviewing processes to enhance efficiency and end-user experience.

Skills

Communications

Customer experience

Process improvement

Change management

Workplace operations

Education

Business / Service Design / Communications / Workplace Strategy / Project Management

Job description

Workplace Experience & Systems Improvement Specialist

Workplace Experience & Systems Improvement Specialist

Organisation/Entity:Transport For NSW

Job category:Projects

Job location: Macquarie Park, NSW, AU, 2113

Job reference number:111897

Employment type:Permanent Full-Time

Salary range:$141678.0-$158677.0

Your career path could surprise even you, there's so much variety.

You're ready to help shape our narrative. Your expertise will amplify the impact of initiatives, foster public trust and ensure our stakeholders are engaged and empowered by what we do.

In this role, you'll:

Help shape how workplace services are experienced across Transport for NSW, identifying opportunities to make systems, processes and services simpler, more efficient and easier for people to use. Working across the Workplaces Branch, you’ll draw on customer feedback, operational insights and workplace data to understand what could work better and turn those insights into practical improvements.

Partner with workplace teams, stakeholders and technology specialists to support improvements across workplace systems and services, including desk booking processes, workplace usage and operational changes. You’ll also create clear communications, guidance materials, knowledge articles and service content to help employees understand changes to workplaces, services and processes.

Play a hands‑on role in supporting workplace moves and changes, reviewing existing processes and identifying opportunities for greater efficiency, helping create workplace experiences that are practical, seamless and customer‑focused.

To support our hybrid way of working and connection with the team, this role will be primarily based across Macquarie Park and 231 Elizabeth Street, Sydney, with Mondays at Macquarie Park, and Wednesdays in the Sydney CBD. Occasional visits to metropolitan offices, depots or work centres may also be required.

For more information on this position and business unit, view the role description and information pack.

About you

You bring experience in communications or customer/employee experience, service improvement, business improvement, workplace operations within a complex organisation. You’re comfortable looking at processes, feedback and data to understand what’s working, identify opportunities for improvement and translate these into practical solutions. You’re comfortable looking at processes, feedback and data to understand what’s working, identify opportunities for improvement and translate these into practical solutions.

A confident communicator and collaborator, you can work across different teams and stakeholders, communicate workplace changes clearly and bring people along as improvements are introduced. You’re proactive, organised and enjoy finding smarter ways of working while keeping the end‑user experience at the centre of what you do.

Experience in workplace change, process improvement, employee experience or communications would position you well for this opportunity. A tertiary qualification in Business, Service Design, Communications, Workplace Strategy, Project Management or a related discipline, or equivalent demonstrated experience, is required.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work optionsmay be available. Learn more viaFlexible work options and policy

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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