Workplace Experience Ambassador

Jones Lang LaSalle Incorporated; Sydney; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Great employee discounts off fitness,W

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia’s

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Workplace Experience Ambassador to deliver exceptional client service on-site in Sydney. The role focuses on high-touch culinary service, proactive communication, and engagement with Block employees and partners.

You will manage daily operations, coordinate catering requests, and collaborate with cross-functional teams to ensure flawless service delivery and continuous improvement in workplace experience.

Qualifications

• 1-3 years minimum prior relevant experience in hospitality, facility / property management, food and beverage, and/or knowledge of commercial real estate, preferred.
• Exceptional customer service skills and professionalism with a passion for hospitality.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.

Responsibilities

• Daily pantry inventory management includes ordering, stocking, and quality control.
• Catering requests from Block employees within designated office locations.
• Cross-trained in other workplace experience functions and support in site locations.
• Identify issues related to the culinary program and escalate with leadership as needed.
• Ensure services comply with SLAs, processes, brand standards and local regulations.
• Conduct routine walkthroughs of service delivery to ensure quality and client satisfaction.
• Support continuous improvement of experience services and culinary operations.
• Serve as a first point of contact for client inquiries and feedback to improve care and comfort.
• Collaborate with the account team to deliver consistent culinary service.
• Assist with third party vendors to maximize service delivery.

Skills

Customer service

Communication

Hospitality

Multitasking

Independent working

Tools

Google Suite

Microsoft Office

Planned

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world! At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

What this opportunity involves

The Workplace Experience Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio. The Experience Services Ambassador will be expected to increase the level of engagement and partnership between JLL, service partners and our clients, to provide superior service delivery while enhancing their individual personal and professional skills. Ambassadors are responsible for the on-site delivery of the culinary services as it applies to the defined region. Ambassadors will act as Block’s front of house representatives, ensuring all Block employees are given a high level of customer service in everything they deliver.

Key Responsibilities

• Daily pantry inventory management includes ordering, stocking, and quality control
• Ambassadors will be responsible for catering requests made by Block employees within the designated office locations in scope
• Ambassadors will be cross trained in other functional areas relating to workplace experience and act as an additional layer of support in the site locations in scope. This may include meeting and event support, facility coordinator level responsibilities, administrative needs, etc.
• Ambassadors are responsible for proactively identifying issues relating to the culinary program and liaising with leadership and the defined culinary vendor for any required escalation.
• Execute Ambassador services in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations
• Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client Support data collection, sentiment gathering, and reporting to ensure alignment with the Clients’ goals and objectives
• Strive to continually improve experience service performance and enhance culinary operations
• Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives.
• Serve as an initial point of contact for Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests
• Ensuring Exceptional Service Works collaboratively within the account team in the delivery of culinary service
• Assists with third party vendor relationships and service partners to provide maximum service delivery
• Intuitive service delivery, anticipating needs or concerns exceeding Client expectations
• Builds meaningful lasting relationships with Client employees and guests
• Visibly engaged and well known throughout the workplace
• Receives and responds to all requests or issues within one day of receipt, including a personal follow up to Client employees to ensure questions / requests are answered
• Identify potential risks and mitigate, as appropriate, to ensure no privacy breech, security incident or disruption to Client’s operations occur
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re‑engineering and other ideas that provide service delivery efficiencies
• Assistance and flexibility with Client events as needed to ensure flawless delivery
• Provide administrative and operational excellence for culinary services
• Perform additional job duties, as requested

Sound like you? This is what we’re looking for

• 1-3 years minimum prior relevant experience in hospitality, facility / property management, food and beverage, and/or knowledge of commercial real estate, preferred
• Exceptional customer service skills and professionalism with a passion for hospitality
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
• Ability to work independently – strong prioritization and time management skills
• Ability to work with diverse teams – lead and/or follow; respectful, cooperative, accountable
• Excellent verbal and written communication skills with the ability to communicate professionally
• Excellent organizational skills and process management
• Ability to adapt to new devices, technology, and applications
• Proficient skills in Google Suite, Microsoft Office Suite, and Planned (preferred)

Benefits

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

Location

On-site –Sydney, NSW

Our commitment to equality and inclusion

JLL is committed to equal opportunity and building an inclusive workplace.

We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.