Guest Services Ambassador

JLL; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Great employee discounts off fitness,

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia\'s

Premium offices

Job summary

JLL is seeking a Guest Service Ambassador in Sydney to deliver first-class hospitality at the Welcome Reception and throughout the guest experience. You will collaborate with internal partners to ensure a seamless, welcoming visit and a premium front-of-house environment.

The role requires strong customer service in a fast-paced corporate setting, plus IT skills (Slack, Tableau, Google Workspace) and excellent communication. On-site, you’ll support events, bookings, and daily operations.

Qualifications

• Minimum 2 years’ experience in a corporate office environment.
• Hospitality or retail background is advantageous.
• Strong customer service experience in a fast-paced environment.
• Proficient IT skills (Slack, Tableau, Google Workspace).

Responsibilities

• Own day-to-day Guest Services operations.
• Deliver front-of-house and reception services with a positive first impression.
• Proactively support event registrations and check-ins.
• Assist event hosts for smooth guest arrival experiences.
• Act as in-person concierge with local area, office and event information.
• Manage meeting room bookings and VIP engagements.
• Support wider team setup, breakdown and event facilitation.
• Maintain clean, show-ready reception and meeting spaces.
• Utilise Traction Guest, Salesforce REWS and Basecamp systems.
• Collaborate with Security and Workplace Services to ensure smooth operations.

Skills

Guest relations

Customer service

English fluency

IT skills

Slack

Tableau

Google Workspace

Organisational skills

Multitasking

Tools

Slack

Tableau

Google Workspace

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world!

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this opportunity involves:

The Guest Service Ambassador supports the day-to-day operation of the Welcome Reception desk as well as the end-to-end guest experience. The role is responsible for delivering first-class hospitality that ensures all guests, customers, and visitors feel genuinely welcomed and enjoy a seamless, comfortable experience at every visit. Working collaboratively with a wide range of internal business partners, the Guest Service Ambassador demonstrates a strong understanding of guest needs and consistently strives to exceed expectations, embodying Salesforce’s Ohana values.

Key Responsibilities include:

Guest Experience & Front-of-House Operations

• Own the day-to-day execution of Guest Services operations.
• Deliver exceptional front-of-house and reception services, creating a positive first impression for all visitors.
• Proactively support event activities, guest registrations, and check-ins.
• Assist event hosts to ensure a smooth and professional guest arrival experience.
• Act as an in-person concierge, providing local area, office, and company event information.
• Manage meeting room bookings and prioritise VIP engagements.

Event Support

• Support the wider REWS team set up, break down and facilitate meetings and events.
• Spot clean meeting rooms as required ensuring glassware is returned to kitchens.
• Work with janitorial staff to ensure all meeting rooms and event spaces are maintained and kept clean.
• Reset meeting room and event spaces to ensure they are ready for the next user.
• Assist organising and ordering special event catering.

Systems, Processes & Compliance

• Manage visitor pre-registration and check-in via the Traction Guest Management System, ensuring compliance with Health & Safety, Legal, and Security protocols.
• Maintain a strong working knowledge of Salesforce REWS ticketing and Basecamp systems, promoting best practices and continuous improvement.
• Ensure Guest Services processes and programs are delivered in line with Salesforce standards and SLAs.
• Issue temporary access passes in accordance with security procedures and ensure vendor management processes are followed.
• Build strong working relationships with on-site Security, Workplace Services, and other business partners.
• Drive employee education and communication of guest services processes across the business as required.
• Utilise multiple communication channels to respond to enquiries, including Slack.
• Create and optimise Slack channels and workflows to improve team efficiency, converting enquiries into REWS tickets as required.

Workplace Presentation & Facilities Support

• Ensure reception and front-of-house spaces are show-ready at all times.
• Maintain a minimalist, uncluttered reception desk and immaculately presented waiting areas in line with global standards.
• Maintain organisation and cleanliness of cloakrooms, deliveries, mailroom, and allocated storage spaces.
• Manage mailroom operations and incoming deliveries, ensuring clear communication and high service standards.
• Support ad hoc facilities or office services requests as directed by the Workplace Services Management Team.

Sounds like you? This is what we’re looking for:

• Minimum 2 years’ experience in a corporate office environment.
• Background in hospitality or retail is advantageous.
• Strong customer service experience in a fast-paced environment.
• Intermediate to advanced IT skills (Slack, Tableau, and Google Workspace preferred).
• Fluent in English (written and verbal).
• Passionate about delivering exceptional customer service with strong listening skills.
• Friendly, approachable, and willing to go the extra mile.
• Highly organised with the ability to prioritise effectively.
• Strong problem-solving skills and a collaborative team mindset.
• Excellent interpersonal and communication skills, with discretion and professionalism.
• Proven ability to multitask, manage projects, and meet deadlines.
• Able to thrive in a dynamic, fast-paced environment.
• Professional Presentation.
• Adhere to global dress code standards.
• Maintain a polished, professional personal presentation at all times, including positive body language and a welcoming demeanour.

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Location:

On-site – Sydney, NSW

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at **********@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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