Workplace Manager

Jones Lang LaSalle Incorporated; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Great employee discounts off fitness,

Wellbeing & other renowned brands

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Novated Lease for EV cars

Paid time off for volunteer work

Career opportunities with Australia’s

Premium offices

Job summary

Jones Lang LaSalle Incorporated in Melbourne seeks a proactive Workplace Manager to lead front-of-house and facilities services, ensuring a welcoming environment, compliant operations, and seamless vendor coordination across the site.

You will manage visitor experience, mail, AV, and daily walkthroughs, partnering with cleaning and maintenance teams to uphold brand standards and deliver a premium on-site experience for colleagues and guests.

Qualifications

• Experience in reception or front-of-house roles delivering service excellence.
• Ability to coordinate facilities services with vendors and internal teams.
• Strong interpersonal skills and professional appearance for a corporate environment.

Responsibilities

• Act as welcoming front-of-house presence and manage visitor journey.
• Oversee mail/courier management and AV readiness for rooms.
• Supervise facilities operations including cleaning, handyperson, plants and HVAC.
• Conduct monthly vendor meetings and manage daily work orders via Corrigo.
• Support compliance with Management Agreement and company policies.

Skills

Reception & front desk

Facilities management

Customer service

Interpersonal skills

Team collaboration

Booking systems

Vendor management

HVAC & maintenance basics

Professional image

Tools

Corrigo

MS Office

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Shaping the future of real estate for a better worldAt JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.What this opportunity involves:As the Workplace Manager, you will be the heart of the office — creating an environment where every colleague and guest feels welcomed, valued, and supported. Your authentic enthusiasm and customer-first approach will help shape a workplace experience that inspires wellbeing, collaboration, and pride in our shared space. At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and you'll play a key role in bringing that vision to life every day. You will be a team player who works with all team members to achieve key compliance and operational KPIs established by the client and delivered by the JLL Team. You will support and assist the team in providing daily comprehensive workplace services including compliance, vendor and relationship management along with delivery of services in accordance with the Management Agreement and company policies, procedures and processes. This position is varied and at times hands on. There will be a requirement to interface with members from all levels of the organization as well as the public. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll be instrumental in creating that inclusive, connected atmosphere on site. The ideal candidate should have a friendly, pleasant and energetic personality, who enjoys providing excellent customer service and is ready to be the professional face of the client organization, delivering a seamless outstanding service at every touchpoint.An overview of the role:Act as a welcoming and proactive presence at front desk, providing visitor journey management, security access pass distribution, and ensuring rooms are stocked and Audio-Visual services are in working orderProvide mail and courier management with a focus on minimal disruption and timely receipt of items, including collecting and receipting deliveries and contacting relevant staffSupport the Facilities team in overseeing maintenance and operations of vendors (cleaning, handyperson, plants, HVAC etc.), conducting monthly vendor meetings and managing daily work orders through the invoice system (Corrigo)Conduct daily workplace walkthroughs to ensure spaces feel welcoming and aligned with brand standards, collaborating with cleaning and maintenance teams to address environmental or comfort concerns promptlyChampion the office experience by anticipating colleague and visitor needs, regularly gathering feedback on workspace comfort and amenities to inform continuous improvementSounds like you? This is what we are looking for:Prior experience in reception, concierge, facilities, property management, hospitality or related field with proven ability to deliver best practice serviceAbility to present a professional and friendly corporate image and interact confidently with all levels of the organization from leadership to contractorsSelf-motivated team player with strong interpersonal skills, emotional intelligence, and proven ability to learn new systems quicklyExperience with booking systems, facilities reporting and administration requirements, and demonstrated ability to manage both hospitality-style front-of-house excellence and facility operations with equal careGenuine passion for creating positive workplace experiences and fostering community, with a natural ability to bring energy and optimism to interactionsBenefits:Great employee discounts off fitness, wellbeing & other renowned brands18 weeks paid maternity leavePrivate Health Insurance DiscountsActive Social ClubEmployee assistant programNovated Lease for EV carsPaid time off for volunteer workCareer Opportunities with Australia's #1 Commercial Real Estate firmPremium officesWhat you can expect from us:You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.Interested candidates, please apply following the link below quoting job reference number REQ541526If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.