Workplace and Lobby Concierge (Part time)

JLL; Sydney; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Employee discounts

18 weeks maternity leave

Private Health Insurance Discounts

Novated Lease for EV cars

Job summary

JLL is seeking a part-time Workplace and Lobby Concierge in Sydney to welcome guests, manage lobby operations and support Westpac’s office experience. The role requires a friendly, service-driven mindset with hospitality skills and ability to coordinate bookings and passes.

You will collaborate with service partners and vendors, maintain lobby standards, and help deliver an elevated workplace experience. English fluency and basic IT tool knowledge are essential.

Qualifications

• Minimum 1-2 years of customer service, security, or hospitality experience.
• Fluency in English and professional communication skills.
• Proficiency with Microsoft Office suite and basic IT tools.

Responsibilities

• Welcome guests and employees professionally; manage visitor bookings and lobby traffic.
• Serve as primary contact for inquiries and feedback; respond promptly.
• Conduct floor walkthroughs to ensure workspace is stocked and maintained.
• Issue and reconcile guest/employee passes; liaise with security.
• Manage conference room bookings and client events support.
• Maintain reception areas to brand standards; manage signage and supplies.
• Collaborate with vendors to deliver services aligned with SLAs.
• Create work orders for maintenance, safety, and security concerns.
• Identify and elevate risks to prevent incidents.

Skills

Customer service

Security

Hospitality

English

Microsoft Office

Tools

Condeco

Job description

Workplace and Lobby Concierge (Part time)

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world!

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this opportunity involves:

The Workplace and Lobby Concierge is responsible for delivering exceptional guest experience at Westpac's corporate offices by serving as the welcoming face of the workplace. This client-facing role combines passion for service with professional hospitality skills to create a positive environment for all visitors and employees. Responsible for implementing the workplace experience program, fostering strong partnerships between JLL, service partners, and Westpac, and ensuring consistently high-quality service delivery through proactive communication, enhanced engagement, and high-touch service in support of Westpac's operations.

Key Responsibilities include:

• Welcome guests and employees professionally; manage visitor bookings, temporary passes, and lobby traffic.
• Serve as primary contact for employee inquiries, troubleshooting, and feedback; respond to all requests within timely manner.
• Engaging with employees and conducting floor walkthroughs to ensure workspaces are properly stocked and maintained.
• Issue and reconcile guest and employee temporary passes, liaising with security and facilities management as needed
• Manage conference room bookings, resolve scheduling conflicts, and support client events
• Maintain reception, lobby, and front desk areas to brand standards; manage signage, supplies, and lobby accessories
• Collaborate with account teams and vendors to deliver integrated services compliant with SLAs
• Create work orders for maintenance, safety, and security concerns
• Identify and elevate risks to prevent security incidents or operational disruptions
• Support data collection, reporting, and continuous improvement initiatives

Sound like you? This is what we’re looking for:

• Minimum 1-2 years of previous customer service, security, or hospitality-related experience
• People Person: The best part of serving others is creating experiences for them that go beyond the expected
• Flexibility and positive attitude in managing shifting daily priorities
• Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through spoken and written word. Fluency in English required
• Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy
• Working knowledge of a range of information technology tools and platforms
• Proficiency in Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)
• Familiarity with Westpac's guest management system Condeco preferred
• Ability to perform minimal physical activity such as carrying small packages and managing lobby accessories
• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices
• Paid time off for volunteer work

What you can expect from us:

As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Location:

On-site –Sydney, NSW