Concierge

JLL; Sydney; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Employee discounts

Maternity leave (18 wks)

Health insurance discounts

Social club

Employee assistance

EV car novated lease

Volunteer time off

Career opportunities (JLL Australia)

Premium offices

Job summary

JLL is hiring a Concierge to lead frontline guest experiences at the Salesforce Tower in Sydney. You will warmly welcome tenants and visitors, manage queries, and coordinate access and services while upholding premium lobby standards.

The role requires a hospitality or corporate concierge background, exceptional presentation, and a proactive, team-oriented mindset. You will support community activations and work with onsite teams to ensure flawless daily operations.

Qualifications

• Proven experience in customer service (essential), ideally in corporate concierge or five-star hotel environment.
• Outstanding presentation and a highly professional, welcoming demeanor.
• Friendly, proactive attitude with initiative and reliability.
• Strong communication and interpersonal skills with diverse stakeholders.
• Flexible start/finish times and ability to multitask under pressure.

Responsibilities

• Provide warm, highly professional front-of-house welcome to tenants, visitors, service providers, and clients.
• Handle incoming queries in person, by phone, and via email with courtesy and efficiency.
• Coordinate visitor access using the dedicated system and issue passes per tenant protocols.
• Maintain lobby presentation standards and report maintenance or cleaning issues.
• Coordinate concierge services including dry-cleaning, umbrella services, and meet-and-greet.
• Support lobby activations and community engagement with the Customer Relationship Manager.
• Collaborate with cleaning, security, and building management teams to foster collaboration.
• Act as a building ambassador, upholding customer service excellence and safety policies.

Skills

Customer service

Front-of-house

Professionalism

Communication

Multitasking

Teamwork

MS Office

First Aid

Fire Warden

Education

Hospitality/Business degree

Tools

MS Office

Job description

Shaping the future of real estate for a better world

At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

This role invites you to step into a premier front-of-house position as a Concierge at the iconic Salesforce Tower, located at 180 George Street within Sydney's prestigious Circular Quay precinct. As JLL manages this world-class, premium-grade landmark—renowned for its world-leading sustainability and wellness achievements—you will be the primary face of the tower, delivering exceptional, five-star service to tenant customers, visitors, and key stakeholders. Working closely with an onsite building management team on the Lendlease Account, you will play a critical role in fostering a vibrant community and maintaining flawless lobby standards. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. By acting as the ultimate building ambassador, you will ensure a seamless daily experience for everyone who walks through our doors, reflecting JLL's commitment to service excellence in one of the country's healthiest and most sustainable workplaces.

An overview of the role:

• Provide a warm, highly professional front-of-house welcome to tenants, visitors, service providers, and clients.
• Manage all incoming queries in person, via phone, and through email with courtesy, professionalism, and efficiency.
• Coordinate visitor access management using the dedicated visitor system, administering passes in accordance with tenant protocols.
• Maintain exceptional lobby presentation standards and proactively report any building maintenance or cleaning issues.
• Administer specialized concierge services, including dry-cleaning coordination, umbrella services, and meet-and-greet support.
• Support the Customer Relationship Manager with exciting lobby activations, community engagement initiatives, and WorkLife events.
• Collaborate seamlessly with cleaning, security, and building management teams, fostering the culture of collaboration, locally and across the globe, that sets JLL apart.
• Act as a passionate building ambassador, setting the industry benchmark for customer service excellence.
• Adhere strictly to environment, health, and safety (EHS) policies and assist with onsite emergency procedures when required.

Sounds like you? This is what we are looking for:

• Proven experience in customer service (essential), ideally gained within a corporate concierge or five-star hotel environment.
• Outstanding presentation, a strong work ethic, and a highly professional, welcoming demeanor.
• A friendly, positive, and proactive attitude with a demonstrated ability to take initiative.
• Effective communication and interpersonal skills to liaise comfortably with diverse stakeholders.
• High levels of responsibility, reliability, and punctuality, with the flexibility to adapt to changing start and finish times from time to time, if required
• Strong multitasking capabilities and the ability to remain calm and composed under pressure.
• A highly collaborative mindset, as we believe the most effective teams are built when everyone is empowered to thrive.
• Practical proficiency in the Microsoft Office suite, with a willingness to learn and adapt to new software platforms.
• First Aid Certificate, Floor Fire Warden certification, tertiary qualifications in Hospitality/Business, or multilingual capabilities (highly regarded).

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia’s #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.