Workplace and Lobby Concierge

Jones Lang LaSalle Incorporated; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Great employee discounts

18 weeks maternity leave

Private Health Insurance Discounts

Active Social Club

Volunteer time off

Job summary

Jones Lang LaSalle Incorporated seeks a proactive Workplace Coordinator for our Sydney office. You will be the primary contact for employees and visitors, ensuring a high-touch, seamless experience across reception, lobby areas, and workspace support.

You will manage vendor relationships, monitor soft services, and conduct floor walks to maintain a welcoming, compliant workplace aligned with SLAs and brand standards.

Qualifications

• Proven experience in corporate reception, hospitality, or premium customer service.
• Outstanding interpersonal and communication skills with diverse stakeholders.
• Experience with Condeco visitor management system is preferred.
• Strong organizational skills and attention to detail.

Responsibilities

• Serve as the primary point of contact for employees and guests, addressing inquiries and feedback.
• Manage lobby operations and visitor systems to ensure a welcoming environment.
• Oversee soft services and coordinate with vendors to meet SLAs.
• Conduct daily floor walks to monitor service delivery and space readiness.
• Ensure compliance with policies, regulations and local laws.

Skills

Reception experience

Customer service

Vendor coordination

Communication

Tools

Condeco

Job description

JLL Overview

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world! At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this opportunity involves

We are seeking a highly visible and proactive Workplace Coordinator to serve as the premier ambassador of our corporate community. In this dynamic role, you will be the primary point of contact for employees and guests, building lasting relationships and delivering intuitive, high-touch services that anticipate workplace needs. From managing lobby operations and visitor systems to overseeing soft services and vendor coordination, you will ensure our workspaces are flawlessly maintained and welcoming. By conducting daily floor walks and actively engaging with the community, you will drive service excellence and ensure full compliance with established performance metrics. This is an exceptional opportunity for a service-driven professional who thrives on creating memorable guest experiences and maintaining a vibrant, orderly office environment.

Key Responsibilities

• Serve as primary point of contact for all employee and guest inquiries, issues, troubleshooting, and feedback
• Build meaningful lasting relationships with employees and guests, maintaining calling and culture cards
• Spend minimum two hours daily welcoming employees at reception/entrances and walking floors
• Respond to all requests within one business day, including personal follow-up to ensure resolution
• Ensure workspaces (offices, desks, conference rooms, mailrooms, pantries) are stocked and maintained
• Be visibly engaged and well‑known throughout the workplace
• Execute Workplace Coordinator services consistent with SLAs, standard processes, and brand standards
• Conduct routine walkthroughs to assess soft services delivery against performance metrics
• Ensure compliance with service level agreements, policies, regulations, and local laws
• Deliver intuitive service that anticipates needs and exceeds expectations
• Assist with third‑party vendor relationships and service partner management
• Enthusiastically welcome guests, anticipate needs, and assist with arrivals and departures
• Manage visitor bookings using Condeco guest management system
• Issue and reconcile guest and employee temporary passes, liaising with security and facilities
• Direct deliveries and manage storage as required
• Establish and follow protocols for welcoming media and distinguished guests
• Monitor foot traffic and movement of equipment/materials through lobby
• Manage orderly movement and provide turnstile support during peak periods
• Provide general inquiries support and wayfinding assistance for campus, services, and activities

Sound like you?

• Proven experience in corporate reception, hospitality, or premium customer service, with a passion for delivering high-touch, memorable guest experiences.
• Outstanding interpersonal and communication skills, with a demonstrated ability to build strong, professional relationships with diverse stakeholders and distinguished guests.
• Proficiency with visitor management software (such as Condeco) and experience managing security access passes and lobby traffic during peak hours.
• Familiarity with soft services delivery and the ability to monitor vendor performance against established service level agreements (SLAs).
• Strong organizational skills with a track record of resolving inquiries within tight turnaround times and anticipating needs before they arise.
• Keen attention to detail with experience auditing and maintaining workspaces, conference rooms, and communal pantries to ensure they are consistently stocked and presentable.

Benefits

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us

As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Location

On‑site –Sydney, NSW

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.