Workfront Support Specialist: Platform Champion

NCS Australia; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

NCS Australia is seeking a Workfront Support Analyst to be the primary contact for Adobe Workfront support across the business. You will help users get the most out of the platform by providing practical support, troubleshooting issues, and ensuring requests are resolved promptly.

You’ll manage the support queue, partner with the Workfront System Administrator, investigate issues, support enhancements, assist with testing and share updates with users.

Qualifications

• Experience with Adobe Workfront and/or similar project management/workflow platforms.
• Strong troubleshooting and problem-solving abilities with a service mindset.
• Excellent communication skills with non-technical users.
• Customer-focused attitude and ability to work with diverse stakeholders.

Responsibilities

• Be the primary point of contact for Adobe Workfront support across the business.
• Manage the Workfront support queue and ensure timely resolution of requests.
• Collaborate with technical teams and Workfront System Administrator to investigate issues and drive improvements.
• Provide user enablement through training materials and knowledge sharing.
• Develop reporting and insights on support activity and system enhancements.

Skills

Workfront experience

Troubleshooting

Stakeholder management

Microsoft 365

Communication skills

Problem solving

Tools

Adobe Workfront

Jira

ServiceNow

DevOps tools

Job description

NCS Australia is seeking a Workfront Support Analyst to be the primary contact for Adobe Workfront support across the business. You will help users get the most out of the platform by providing practical support, troubleshooting issues, and ensuring requests are resolved promptly.

You’ll manage the support queue, partner with the Workfront System Administrator, investigate issues, support enhancements, assist with testing and share updates with users.