Workfront Support Analyst

Konnexus; City of Melbourne; On-site; AUD 95,000 - 130,000; Full time

Job summary

Konnexus is seeking a Workfront Support Analyst in Australia to become the go-to expert for Adobe Workfront across the business. This hands-on role supports users, improves processes, resolves platform issues and drives adoption as Workfront becomes a core business platform.

You will collaborate closely with end users, project teams and technical specialists to deliver a seamless experience. This opportunity suits someone with application support, systems administration, service desk, or

Qualifications

• Experience supporting Workfront or similar PM/portfolio platforms.
• Strong communication skills with business stakeholders.
• Ability to troubleshoot complex platform issues and document solutions.
• Experience improving processes and driving user adoption.

Responsibilities

• Serve as the primary Workfront contact for the business.
• Prioritise and manage incoming support requests and incidents.
• Investigate and resolve platform, process, or user issues.
• Coordinate with IT and business teams to implement fixes and changes.
• Support testing and validation of new functionality.
• Maintain knowledge articles and user guides.
• Identify recurring issues and recommend improvements.
• Provide practical coaching and guidance to users.
• Monitor platform performance and report trends and risks.
• Assist with adoption and long-term Workfront success.

Skills

Workfront

Application support

Service desk

Stakeholder management

Tools

Jira

ServiceNow

Azure DevOps

Adobe Workfront

Job description

Are you the person colleagues turn to when systems are not working as expected?

We're partnering with a well-known Australian organisation that is looking for a Workfront Support Analyst to become the go-to expert for Adobe Workfront across the business. This is a hands-on role supporting users, improving processes, resolving platform issues and helping drive adoption as Workfront becomes a critical business platform.
You'll sit at the intersection of business and technology, working closely with end users, project teams and technical specialists to ensure the platform delivers a seamless experience.
This is an excellent opportunity for someone with application support, systems administration, service desk, business systems or operations experience who enjoys solving problems and building strong stakeholder relationships.
What you will be doing: -

• Become the primary contact for Workfront users across the business
• Manage and prioritise incoming support requests, ensuring issues are resolved efficiently
• Investigate and troubleshoot user, process and platform-related issues
• Partner with technical teams and system administrators to coordinate fixes, enhancements and system changes
• Support testing and validation activities before new functionality is released
• Maintain knowledge articles, user guides and support documentation
• Identify recurring issues and recommend process or system improvements
• Deliver practical support, coaching and guidance to users
• Monitor platform performance and report on trends, risks and improvement opportunities
• Contribute to the long-term success and adoption of the Workfront platform

We're partnering with a well-known Australian organisation that is looking for a Workfront Support Analyst to become the go-to expert for Adobe Workfront across the business. This is a hands-on role supporting users, improving processes, resolving platform issues and helping drive adoption as Workfront becomes a critical business platform.
You'll sit at the intersection of business and technology, working closely with end users, project teams and technical specialists to ensure the platform delivers a seamless experience.
This is an excellent opportunity for someone with application support, systems administration, service desk, business systems or operations experience who enjoys solving problems and building strong stakeholder relationships.
What you will be doing: -

• Become the primary contact for Workfront users across the business
• Manage and prioritise incoming support requests, ensuring issues are resolved efficiently
• Investigate and troubleshoot user, process and platform-related issues
• Partner with technical teams and system administrators to coordinate fixes, enhancements and system changes
• Support testing and validation activities before new functionality is released
• Maintain knowledge articles, user guides and support documentation
• Identify recurring issues and recommend process or system improvements
• Deliver practical support, coaching and guidance to users
• Monitor platform performance and report on trends, risks and improvement opportunities
• Contribute to the long-term success and adoption of the Workfront platform

The experience you will have:

You’ll bring a mix of technical curiosity, strong communication skills and a genuine passion for helping people.

Ideally, you’ll have experience in:

• Application support, systems support, service desk, operations or business systems environments
• Managing support queues, incidents or service requests
• Investigating and resolving system, process or user issues
• Working with stakeholders across business and technology teams
• Training, supporting or guiding end users
• Continuous improvement and process optimisation
• Producing reports and identifying trends from support data

Nice to Have

• Exposure to Adobe Workfront
• Experience with platforms such as Jira, ServiceNow, Azure DevOps or similar workflow tools
• Experience supporting project management, marketing operations or work management platforms

Why Apply?

• Build deep expertise in Adobe Workfront
• Work closely with platform owners and technical specialists
• Develop experience in business analysis, process improvement and platform support
• Influence platform enhancements and user experience outcomes
• Join a collaborative team where stakeholder engagement and customer service are highly valued
• Position yourself for future opportunities across platform ownership, systems analysis, business analysis or Workfront administration

The Ideal Person

We're looking for someone who is naturally curious, highly organised and enjoys finding solutions. You'll be comfortable juggling competing priorities, communicating with stakeholders at all levels and translating technical concepts into practical outcomes for end users.

Most importantly, you'll enjoy helping people, improving processes and ensuring systems deliver real value to the business.