Workforce Forecasting & Intelligence Specialist (12-mo)

Commonwealth Bank of Australia; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Commonwealth Bank of Australia (CommBank) is seeking a Workforce Planning and Intelligence Specialist to ensure the HR Direct team has the right mix of workforce, skills and capacity. You will blend forecasting, analytics and operational insight to inform resource allocation and strategic HR decisions.

You will connect data across demand, capacity, productivity and service outcomes, build dashboards, and support agile, strategic projects that evolve workforce planning within HR Direct and beyond.

Qualifications

• Strong ability to connect complex data points and turn analysis into actionable recommendations.
• Experience applying analytics within workforce planning or operations is highly regarded.
• Ability to forecast demand, model capacity and develop scenarios.

Responsibilities

• Develop workforce demand forecasts across channels such as phone, chat, case and emerging digital channels.
• Translate forecast demand into workforce, headcount, capacity and skill requirements.
• Create workforce scenarios and capacity models to identify risks and constraints.
• Build dashboards and reporting linking workforce demand, productivity, quality and service outcomes.
• Identify opportunities to improve workforce efficiency and utilisation.
• Support strategic workforce planning and the impacts of organisational and technology change.
• Quantify workforce impacts from AI, automation and self-service initiatives.
• Strengthen workforce governance, planning routines and service-readiness processes.

Skills

Insights & Analytics

Power BI

Stakeholder engagement

Data interpretation

Tools

Power BI

Job description

Commonwealth Bank of Australia (CommBank) is seeking a Workforce Planning and Intelligence Specialist to ensure the HR Direct team has the right mix of workforce, skills and capacity. You will blend forecasting, analytics and operational insight to inform resource allocation and strategic HR decisions.

You will connect data across demand, capacity, productivity and service outcomes, build dashboards, and support agile, strategic projects that evolve workforce planning within HR Direct and beyond.