Workforce Effectiveness Specialist

Commonwealth Bank Of Australia; City of Melbourne; On-site; AUD 120,000 - 170,000; Full time

Job summary

Commonwealth Bank of Australia Melbourne, VIC is seeking a Workforce Effectiveness Specialist to help redesign work in response to AI and technology shifts. You will partner with HR and business leaders, applying structured methods to forecast future work and design sustainable solutions.

On a day-to-day basis you will deliver engagements, facilitate workshops and translate complex data into practical actions, aligning priorities across the Workforce Effectiveness domain.

Qualifications

• Experience in work design, organisation design or workforce transformation.
• Strong problem-solving, facilitation and storytelling skills.
• Ability to influence and engage senior stakeholders.
• Understanding of how AI and emerging tech reshape work and skills.
• Ability to translate complex information into clear insights and recommendations.

Responsibilities

• Deliver work design engagements including diagnosis and future-state design.
• Partner with business and HR to explore AI, tech and change impacts on work.
• Apply work design tools to assess current-state work and future opportunities.
• Translate information into clear insights, narratives and recommendations.
• Facilitate workshops and stakeholder discussions to build alignment on outcomes.

Skills

Work design

Organisational design

Workforce transformation

Storytelling & influencing

Job description

Workforce Effectiveness Specialist Commonwealth Bank of Australia Melbourne, VIC, AU

See yourself in our team

The Workforce Effectiveness Centre of Excellence helps prepare CommBank and its workforce for the future. Bringing together strategic workforce forecasting, career architecture and work redesign, the team supports the organisation to anticipate how work is changing and make informed decisions about future work, skills and workforce requirements.

As a Workforce Effectiveness Specialist, you’ll support work redesign engagements that help the organisation respond to AI, technology and changing workforce needs.

What your role will involve

Reporting to the Executive Manager, Workforce Effectiveness Centre of Excellence, you’ll form part of the broader Workforce Readiness Domain. Work closely with business and HR leaders, you’ll apply work design methodologies, insights and structured problem‑solving approaches to understand how work is changing and develop sustainable future‑state solutions.

On any given day, you will

Deliver work design engagements, including diagnosis, analysis and future‑state design.

Partner with business and HR stakeholders to explore how AI, technology and strategic change may impact work, roles, skills and workforce requirements.

Apply work design methodologies and tools to assess current‑state work and identify future opportunities.

Analyse complex information and translate it into clear insights, narratives and practical recommendations.

Facilitate workshops and stakeholder discussions to explore opportunities and build alignment around outcomes.

Collaborate across Workforce Effectiveness priorities to respond to emerging workforce and organisational needs.

We’re interested in hearing from people who have

Experience in work design, organisation design, organisational effectiveness or workforce transformation, gained through specialist, consulting, HR Business Partner or related roles.

Strong problem-solving, facilitation and storytelling skills, with the ability to influence and engage senior stakeholders.

An understanding of how emerging technologies, including AI, are reshaping work, skills and workforce needs.

Experience translating complex information into clear insights and practical recommendations that support decision‑making.

A human‑centred approach, with knowledge of organisational psychology, behavioural science, human factors, psychosocial risk or workplace wellbeing being highly regarded.

At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 696

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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