Workforce Effectiveness Specialist

Commonwealth Bank Of Australia; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

Commonwealth Bank of Australia in Sydney CBD, NSW is seeking a Workforce Effectiveness Specialist to support work redesign and future workforce needs, collaborating with HR and business leaders to apply design methodologies and deliver future-state solutions.

You will diagnose, analyze and design work in response to AI and technology shifts, facilitate workshops, translate findings into practical recommendations, and align stakeholders across the organisation.

Qualifications

• Experience in work design or organisation design.
• Strong problem-solving and storytelling skills.
• Ability to influence senior stakeholders.
• Understanding of AI's impact on work and skills.

Responsibilities

• Deliver work design engagements from diagnosis to future-state design.
• Collaborate with business and HR leaders to assess impact of AI and technology on roles.
• Translate complex information into clear insights and actionable recommendations.
• Facilitate workshops and build alignment on outcomes.

Skills

Work design

Organisation design

Organisational effectiveness

Workforce transformation

Facilitation

Storytelling

Stakeholder engagement

AI in workforce

Job description

Workforce Effectiveness Specialist Commonwealth Bank of Australia Sydney CBD, NSW, AU

See yourself in our team

The Workforce Effectiveness Centre of Excellence helps prepare CommBank and its workforce for the future. Bringing together strategic workforce forecasting, career architecture and work redesign, the team supports the organisation to anticipate how work is changing and make informed decisions about future work, skills and workforce requirements.

As a Workforce Effectiveness Specialist, you’ll support work redesign engagements that help the organisation respond to AI, technology and changing workforce needs.

What your role will involve

Reporting to the Executive Manager, Workforce Effectiveness Centre of Excellence, you’ll form part of the broader Workforce Readiness Domain. Work closely with business and HR leaders, you’ll apply work design methodologies, insights and structured problem‑solving approaches to understand how work is changing and develop sustainable future‑state solutions.

On any given day, you will

Deliver work design engagements, including diagnosis, analysis and future‑state design.

Partner with business and HR stakeholders to explore how AI, technology and strategic change may impact work, roles, skills and workforce requirements.

Apply work design methodologies and tools to assess current‑state work and identify future opportunities.

Analyse complex information and translate it into clear insights, narratives and practical recommendations.

Facilitate workshops and stakeholder discussions to explore opportunities and build alignment around outcomes.

Collaborate across Workforce Effectiveness priorities to respond to emerging workforce and organisational needs.

We’re interested in hearing from people who have

Experience in work design, organisation design, organisational effectiveness or workforce transformation, gained through specialist, consulting, HR Business Partner or related roles.

Strong problem‑solving, facilitation and storytelling skills, with the ability to influence and engage senior stakeholders.

An understanding of how emerging technologies, including AI, are reshaping work, skills and workforce needs.

Experience translating complex information into clear insights and practical recommendations that support decision‑making.

A human‑centred approach, with knowledge of organisational psychology, behavioural science, human factors, psychosocial risk or workplace wellbeing being highly regarded.

At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 696

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 24/09/2026