Workforce Effectiveness Specialist

Commonwealth Bank; City of Melbourne; On-site; AUD 110,000 - 170,000; Full time

Job summary

Commonwealth Bank is seeking a Workforce Effectiveness Specialist in Melbourne to support work redesign initiatives that address AI, technology and evolving workforce needs.

Reporting to the Executive Manager, you will work with business and HR leaders to apply design methodologies, analyze current work and propose sustainable future-state solutions.

Qualifications

• Experience in work design, organisation design or workforce transformation.
• Strong problem-solving, facilitation and storytelling skills.
• Understanding of how emerging technologies, including AI, reshape work.

Responsibilities

• Deliver work design engagements: diagnosis, analysis and future-state design.
• Partner with business and HR stakeholders on impact of AI and tech on roles and skills.
• Apply work design methodologies to assess current-state work and identify opportunities.
• Translate complex information into clear insights and practical recommendations.
• Facilitate workshops and discussions to build alignment on outcomes.
• Collaborate across Workforce Effectiveness priorities to meet organisational needs.

Skills

Work design

Stakeholder influence

Storytelling

Facilitation

Problem solving

AI awareness

Job description

See yourself in our team
The Workforce Effectiveness Centre of Excellence helps prepare CommBank and its workforce for the future. Bringing together strategic workforce forecasting, career architecture and work redesign, the team supports the organisation to anticipate how work is changing and make informed decisions about future work, skills and workforce requirements.

See yourself in our team
The Workforce Effectiveness Centre of Excellence helps prepare CommBank and its workforce for the future. Bringing together strategic workforce forecasting, career architecture and work redesign, the team supports the organisation to anticipate how work is changing and make informed decisions about future work, skills and workforce requirements.

As a Workforce Effectiveness Specialist, you’ll support work redesign engagements that help the organisation respond to AI, technology and changing workforce needs.

What Your Role Will Involve

Reporting to the Executive Manager, Workforce Effectiveness Centre of Excellence, you’ll form part of the broader Workforce Readiness Domain. Work closely with business and HR leaders, you’ll apply work design methodologies, insights and structured problem-solving approaches to understand how work is changing and develop sustainable future-state solutions.

On any given day, you will

• Deliver work design engagements, including diagnosis, analysis and future-state design.
• Partner with business and HR stakeholders to explore how AI, technology and strategic change may impact work, roles, skills and workforce requirements.
• Apply work design methodologies and tools to assess current-state work and identify future opportunities.
• Analyse complex information and translate it into clear insights, narratives and practical recommendations.
• Facilitate workshops and stakeholder discussions to explore opportunities and build alignment around outcomes.
• Collaborate across Workforce Effectiveness priorities to respond to emerging workforce and organisational needs.
  

We’re Interested In Hearing From People Who Have

• Experience in work design, organisation design, organisational effectiveness or workforce transformation, gained through specialist, consulting, HR Business Partner or related roles.
• Strong problem-solving, facilitation and storytelling skills, with the ability to influence and engage senior stakeholders.
• An understanding of how emerging technologies, including AI, are reshaping work, skills and workforce needs.
• Experience translating complex information into clear insights and practical recommendations that support decision-making.
• A human-centred approach, with knowledge of organisational psychology, behavioural science, human factors, psychosocial risk or workplace wellbeing being highly regarded.
  

At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 696

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 24/09/2026