Workforce Effectiveness Lead

Commonwealth Bank; City of Brisbane; On-site; AUD 120,000 - 160,000; Full time

Job summary

Commonwealth Bank is seeking a Workforce Effectiveness Lead to shape how work evolves as AI and technology transform the organisation. Reporting to the Executive Manager, you will lead end-to-end engagements, connect work design with workforce and organisational priorities, and partner with business and HR leaders.

You will translate data into clear insights, facilitate discussions with senior leaders, and help develop sustainable solutions that balance business, workforce, and wellbeing

Qualifications

• Experience leading complex work design, organisation design or workforce transformation initiatives.
• Strong problem-solving, facilitation and storytelling capabilities, with ability to influence senior leaders.
• Understanding of how AI reshapes work, skills, workforce requirements and organisational effectiveness.
• Experience translating data and challenges into insights, strategic recommendations and outcomes.
• Ability to navigate ambiguity and lead conversations shaping future priorities.
• A human-centred approach with knowledge of organisational psychology or wellbeing is highly regarded.

Responsibilities

• Lead end-to-end work design engagements from diagnosis and future-state design.
• Partner with business and HR leaders to understand AI/tech impact on roles, skills and workforce requirements.
• Apply work design methodologies, tools and insights to identify opportunities and design sustainable solutions.
• Translate data and analysis into clear insights and narratives for senior leadership decision-making.
• Facilitate discussions, challenge assumptions and influence stakeholders across boundaries.
• Connect work design with workforce planning, career architecture, transformation and priorities.
• Contribute expertise to emerging Workforce Effectiveness priorities as needs evolve.

Skills

Work design

Stakeholder influence

Data storytelling

Facilitation

Strategic thinking

Job description

See yourself in our team

The Workforce Effectiveness Centre of Excellence helps prepare CommBank and its workforce for the future. Bringing together strategic workforce forecasting, career architecture and work redesign, the team supports the organisation to anticipate how work is changing and make informed decisions about future work, skills and workforce requirements.

As a Workforce Effectiveness Lead, you’ll help shape how work evolves as AI, technology and changing workforce needs transform the organisation.

What Your Role Will Involve

Reporting to the Executive Manager, Workforce Effectiveness Centre of Excellence, you’ll form part of the broader Workforce Readiness Domain. You’ll connect work design with wider workforce and organisational effectiveness priorities, helping leaders make informed, future-focused decisions.

Working closely with business and HR leaders, you’ll lead complex engagements from initial diagnosis through to future-state design, applying work design methodologies and insights to develop sustainable solutions that balance business, workforce and organisational considerations.

On any given day, you will

• Lead end-to-end work design engagements, from diagnosis and problem definition through to future-state design and recommendations.
• Partner with business and HR leaders to understand how AI, technology and strategic change may reshape work, roles, skills and workforce requirements.
• Apply work design methodologies, tools and insights to identify opportunities and shape sustainable future-state solutions.
• Translate data and analysis into clear insights and compelling narratives that support senior leader decision-making.
• Facilitate discussions, constructively challenge assumptions and influence stakeholders across organisational boundaries.
• Connect work design with workforce planning, career architecture, transformation and broader organisational priorities.
• Contribute your expertise to emerging Workforce Effectiveness priorities as the organisation’s needs and capabilities continue to evolve.

We’re Interested In Hearing From People Who Have

• Experience leading complex work design, organisation design, organisational effectiveness or workforce transformation initiatives, gained through specialist, consulting, HR Business Partner or related roles.
• Strong problem-solving, facilitation and storytelling capabilities, with a proven ability to influence senior leaders and drive alignment across diverse stakeholder groups.
• An understanding of how emerging technologies, including AI, are reshaping work, skills, workforce requirements and organisational effectiveness.
• Experience translating data and organisational challenges into clear insights, strategic recommendations and practical outcomes that inform executive decision-making.
• The ability to navigate ambiguity, challenge established thinking and lead conversations that shape future workforce and organisational priorities.
• A human-centred approach, with knowledge of organisational psychology, behavioural science, human factors, psychosocial risk or workplace wellbeing being highly regarded.

At CommBank, we’re committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we’re particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 696.

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